S9 Store Demo Mode an issue with app from factory ?

I have the S9 plus and this is coming from the factory I got it straight from Verizon store it was installed from the factory or the manufacturer you cannot disable or uninstall the app at all and I don't want to root the phone and I don't want to have to format my whole hard drive so somebody needs to come up with some answers it's a Trojan that is attached to it fake install app or something like that so somebody please help me

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