SOS MODE when not connected to wifi

Cyn_k
Newbie

My phone has continuously gone into SOS mode for over a month now. Every time I leave my house or somewhere with no wifi I cannot use my phone for anything. Everyone else on my plan is fine. I even got a new Sim card.

 

#sosmode

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vzw_customer_support
Customer Service Rep

Hello, Cyn_k. Having access to your mobile data is a must. We can help. Please share more info. Any pending software updates? What is your zip code? 

-Natasha

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