Samsung Fascinate
tallsappi
Newbie

Hello,

 

I recently did a update and a activate on my phone.  I can't access the internet or market.

 

Help!!

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Re: Samsung Fascinate
demmo86rt
Champion - Level 3

Sounds like your data connection isn't working.  Do you have the 3G icon in your notification bar?

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Re: Samsung Fascinate
AnthonyTa_VZW
Verizon Employee

tallsappi wrote:

Hello,

 

I recently did a update and a activate on my phone.  I can't access the internet or market.

 

Help!!


Great feedback !

 

And thanks for posting tallsappi!  I am here to assist.  It appears, just as  mentioned, you lost your data connection when your update completed.  There's an easy fix for this.

 

First, soft reset your Fascinate.  Once the device is back on, ensure data is enabled, then ensure data roaming is enabled as well.  That is done by going to "Settings" > Wireless & networks > Mobile networks > and check "Data Roaming".  I would also ensure WiFi is disabled.  Completing these steps will ensure your data connections will be restored.

 

I trust we have answered your questions, and have addressed your concerns.

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