Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Samsung Fascinate
tallsappi
Member

Hello,

 

I recently did a update and a activate on my phone.  I can't access the internet or market.

 

Help!!

0 Likes
Re: Samsung Fascinate
demmo86rt
Leader
Leader

Sounds like your data connection isn't working.  Do you have the 3G icon in your notification bar?

0 Likes
Re: Samsung Fascinate
AnthonyTa_VZW
Verizon Employee

tallsappi wrote:

Hello,

 

I recently did a update and a activate on my phone.  I can't access the internet or market.

 

Help!!


Great feedback !

 

And thanks for posting tallsappi!  I am here to assist.  It appears, just as  mentioned, you lost your data connection when your update completed.  There's an easy fix for this.

 

First, soft reset your Fascinate.  Once the device is back on, ensure data is enabled, then ensure data roaming is enabled as well.  That is done by going to "Settings" > Wireless & networks > Mobile networks > and check "Data Roaming".  I would also ensure WiFi is disabled.  Completing these steps will ensure your data connections will be restored.

 

I trust we have answered your questions, and have addressed your concerns.

0 Likes