Samsung Galaxy Note 3 no signal and dropped calls?

[David9723]

My Samsung Galaxy Note 3 worked fine when I got it and had service almost everywhere but for the last few months I keep getting dropped calls and no signal and no network errors. Is there a tower down in the Charlottesville, VA area?

Using 4.4.2

last software update SM-N900V_MJE_to_NC4

[NuttyJeeps]

I've has the same problem with mine since the last software update. Drops all the time. Doesn't know what it wants. 3g or 4g always goes between them both. Used to strictly only have 4G and no problems... disappointed lately with it but have just been dealing with it

[Dr01dg1rl]

My husband and I LOVED these phones when we got them but since the latest update the SUCK!  Verizon do something about the battery life and dropped calls or we're outta here!

[jlawr33]

I'm having the same issue as well. I have an AT&T work phone and my wife is also Verizon with a different phone. I HAVE HELD ALL THREE PHONES IN SAME PLACE AND NOTE 3 IS THE ONLY PHONE WITH NO BARS

[Dresden]

At the same time as the 4.4.2 update, Verizon updated their 4G network.  Between the two updates, they've completely ruined the Note 3.  It worked perfectly beforehand, and is now just a shiny paperweight.  You won't get Verizon to help you - there have hundreds of these exact same topics on this board and they refuse to do anything about it.  My suggestion is to just let T-Mobile buy out your contract.  Speak with your wallet.

[Cnotexxx]

My wife and I are having the same issues, it has been really bad over the past couple of months. I have been with verizon a very long time, and have not experienced service like this before. The phone was fine a few months ago, and wish someone would look into this issue, I have found similar post all over.

[Nakrohtap]

My wife and I have the Note 3 and have the same issue.  The issue started when the new frequency (band 4) was activated on the phone.  The phone works as it did before the update OUTSIDE.  While inside my house now, I cannot make or receive calls or send texts.  I don't have a landline either.  I didn't think I would need one with Verizon.  This issue also seems to be affecting Samsung phones for the most part (most notably the Note 3).

I am on the EDGE plan and am HOPING that this issue does not exist in the Note 4.  I will talk to a rep beforehand to see what my options are if I "try" the Note 4 for reception at my home.

This is the main reason I left Sprint years ago.  Now, it's just like Sprint.

If I want crap service, I can take my 4 lines and get Sprint for $100 a month right now and still not be able to make calls.

At least if I am not paying an arm and a leg for NO SERVICE AVAILABLE, I won't feel as bad.

I had zero issues before this update a few months back.  It takes a hit on battery life as well because it can never find a signal.   I used to be at like 1% time without a signal before the update.  Now, it can be anywhere from 40-60%, which is ridiculous for a premium phone.

This can only be linked to 2 issues IMO:

1. Bad batch of radios in the Note 3's that are underpowered.  The newer ones don't seem to have as many issues.

2. New frequency is overriding the 3G and band 13 LTE signals.  Apparently, there is no way to turn off band 4.

A network extender would be a waste of money too if Verizon wanted to charge someone, because the next phone would probably not have this issue and you would be stuck with it.

[olblue]

Just thought to look on here about this topic.  I thought it was my location.  As you said, when I got the phone I was tickled pink, I could actually sit in my house and talk on it, and tex.  I used to have to go out and wonder around the yard to find a signal.  Not any more.  BUT THEN Something happened.  I can't even tex in the house.  I have to go out and wonder around to do either.  As I read, this is a prob with many people.  Wow, does Verizon not really care?  I love the phone.  I have no land line, my cell is it, what happens if there is an emergency here at home?  I cannot call 911.  I'm a bit bewildered.  Why would a company not address this issue?  Gonna go talk to peeps in the local store, although I know they will just look at me like I lost my mind and not understand. I do have a Verizon hot spot for our internet, as you can read it works fine.  

[nerd4mit]

I posted the same problem.  Post what happens if you go to the store. It just occurred to me with all the posts about this issue going back months that Verizon is in essence charging for service it knows it is not providing. I'm thinking of submitting an FTC complaint.

[steelreign]

My wife has the S5. We sit on the couch side by side and she has a 4G signal while my Note 3 has no service. Been that way since the update to 4.4.2.

[dgjdjl]

Hi,

i am having the same problem.   everytime you call verizon they act it was the first time they are hearing.   Before the update in May my phone was working awesome. Now I get no signal or dropped calls or mobile service is not available.  Verizon when do you plan on releasing the new update sprint has.  My husband and daughter has verizon they always have service and they have an iphone and i dont.   Verizon please roll it out now please, you have alot of angry customers

Check out the discussion 'Samsung Galaxy Note 3 no signal and dropped calls?' in Verizon Wireless Community.  and my zip code is 01609

[geckoaustin]

I have this problem no signal rarely anywhere i go. I had sim card replaced and phone replaced and still have the same problems. I have no idea what else to do the only option left is to get a different phone or maybe take a chance and void warranty to root it.

[ontheconstantgo]

It is NOT the Note 3, I believe that it is Verizon service towers. I have the Note 3 and I constantly deal with dropped calls and complete signal outages (no Internet availability AND sometimes I don' even get a phone call signal). I live in an area that is completely covered under 4G.....yet most times I struggle to get a 3G signal. I do not think that this is a Note 3 issue, I think it is a Verizon signal issue. Specifically, I believe that Verizon has oversold their service network and is now providing service to too many customers without having made the necessary upgrades to ensure the level of reliability and signal/service. I say this because I have been with Verizon for nearly 15 years and I can say that I really did not struggle with signal and service issues until Verizon gained the huge influx of i-phone customers. Ever since that time my service with Verizon has been quasi - reliable at best.....both my husband and I have had the same service and signal issues with our last 10+ smart phones, so it is practically impossible that the issues could be due to the phones. Neither of us struggled with these service/signal issues until after Verizon introduced the iPhone and gained the huge customer increase.

Additionally, the issues that I have seem to follow me wherever I go (and also followed my husband's smartphone before we downgraded his line to phone only service) There is no particular pattern or location for the service disruptions....indoors, outdoors, city, suburbs, countryside....service and signals are intermittent. My husband and I have contacted Verizon via customer service and also in person at local store branches about the service issues....the Verizon employees usually act shocked and surprised when I tell them what is happening. On one occasion several of the Verizon store employees even told me they have never heard of any customer having the service issues I have described...interestingly another customer in the same store (Henrietta NY) overheard what the employees said, walked over to me and informed me that THEY TOO were there because of the same service/ poor signal  issues I described. Perhaps the employees should have listened to the other customers in the Verizon store or read these Verizon forum postings for enlightenment 🙂

Anyways, I have had so many problems with the poor Verizon Internet and phone signals, frequent dropped calls, and substandard customer service that I have already shut off 2  of the 4 family plan lines, and of the 2 remaining lines I have dropped one down to basic phone only service. I am currently researching alternative service providers. I pay a lot of money for my Verizon service and I do not feel that the poor level of service I receive is fair, especially when viewed in light of the hefty bill I pay each month. The fact is I need reliable service and I do not feel that the Verizon service is reliable anymore, nor do I feel that they are worthy of my business. Having been a loyal customer for nearly 15 years, I can say that over the last couple of years my Verizon experience has been so poor that I can no longer picture staying with such a company.

Verizon WAS a good company, but like so many other big companies I feel that Verizon has forgotten their customer service roots. I truly feel that Verizon has cheated me, taken advantage of my customer loyalty, and billed me for service that greatly falls short of the standard of service promised. I predict that sometime in the not so far off future Verizon will find themselves in the same humbling predicament as Frontier phone company.....begging customers to come back, begging customers for forgiveness, and finding themselves nearly bankrupt.

[ontheconstantgo]

Before you waste money buying a different Verizon phone I can tell you that I have had numerous phones and all have displayed the same issues (Samsung Charge, Droid RAZR Maxx, Droid Bionic, HTC Droid DNA, and many others, including my current Note 3) and I think the Verizon 4G network is the problem, not the phone.

[jd12]

I think you could be on to something about the Network. I all so have the Note 3. I may be leaving Verizon soon as they have agreed that there is not enough signal where I live to make calls even thought they show on the map that I am in a LTE area that is covered. Verizon sent a Network engineer to my location and he verified that there is NOT a enough signal here. Verizon has agreed to let me out of my contract with paying a fee. I hate to leave but I have to use a Network Extender in the house and no service out side in the yard. I like Verizon but I want to be able to use my phones out side to. U.S.Cellular has a tower about a 1/8 of a mile from where I live and it has full bars on the phone in side of my house. I know some people will say that U.S.Cellular is just a regional carrier but where do you use your phone 99% of the time.