Samsung Galaxy Note 8 cracked screen not covered by Asurion Insurance

[DSCRAP927]

For those of you that have Asurion Insurance through Verizon, you might want to check your coverage for cracked screens.  I received a letter stating they were lowering the deductible on many of the phones they cover.  Of course, the Note 8 isn't on the list.  I went to the provided link and was shocked to see that cracked Note 8 screens are not covered at all...  Better check for yourself.  I want a refund for the last several months, BS.

http://phoneclaim.com/verizon

[vzw_customer_support]

It’s definitely important that your device is covered, DSCRAP927. Based on the screen shot you provided it would appear that a screen repair is not available for the Note8. You can still get a replacement device with the deductible shown on screen, since the repair option is not available. Have you already contact Asurion directly to review all options for your device? If not, you can contact them directly by phone at 888-881-2622, or by selecting the Contact Us option at http://www.phoneclaim.com/verizon where they have a live chat option.

JosephE_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[JITSIN52]

WHY your reps lie then? they told me that screen was covered.. whatever

[JEDIDAC99]

I just recently went through this same stuff from Asurion. They said I don't qualify because something about not having Samsung approval to fix the screens. I don't think this is fair especially since I was sold this insurance based on the cracked screen repair being done at my house or work from the Verizon employee who sold me my phone. Verizon says they can't do anything about this even though they don't have any problem taking my 13 dollars a month. Someone needs to take responsibility for this immediately.

Content modified as required by Verizon Wireless Terms of Service​

[jrh4054]

This is an excellent example of a VZW employee saying anything to make a sale.  I had it happen to me too.

[vzw_customer_support]

JEDIDAC99, 

I'm saddened to hear about your device having a screen that is not able to be repaired. I know how important a usable device is these days. If you do not mind, please tell me about your recent experience and what exactly is wrong with the phone?

Veronica_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[JEDIDAC99]

Hello Veronica,

I have a crack on the top left corner of my phone, so I called asurion to start an insurance claim. She informed me that with my phone being a note 8 then don't have permission or as she said the capabilities to work on that phone. With that being said she then told me I have to pay 200 dollars to replace my phone. I replied I have to pay 200 dollars for a refurbished phone she said I might get a new one. So needless to say I cant get my phone fixed by asurion. I'm a single parent and cant afford 200 dollars to pay for the deductable and get either a new or like new replacement.

Sent from my Verizon, Samsung Galaxy smartphone

[vzw_customer_support]

I know how frustrating it is to have a damaged device.  Asurion does have the ability to replace the screen on most phones. I wish your Note 8 was one they could fix. Because an insurance replacement isn't an option right now, is there a spare phone we can help activate for you until a permanent replacement can be obtained?

Vanetris_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[bearone21]

i hate to break it to you but cracked glass has never been covered by the insurance!!

[JEDIDAC99]

Your right it wasn't before but now that they moved to asurion they claim that your insurance covers cracked screens. It is verizon wireless who is selling up asurion.

[Proudshamrock]

I know I'm late to the party, but hopefully someone will stumble across this.... 

I have a Note 8 and the phone fell off the table and chipped the screen in the bottom right corner and it also has a small but very annoying scratch in the middle of the screen. I have Total Mobile Protection and this is what I found:

Your Device: Samsung Note 8 Black
ZIP Code:78023

Repair Cracked Screen
$ 29 Deductible Features
$29 deductible per repair
**Keep your original device
**Replaced with original manufacturer parts
**12 month warranty

I believe I'm clearly reading that Assurion DOES repair a cracked screen for $29. Is this correct or have I read it wrong? 

So I proceeded to file a claim when I was rudely interrupted before I could even finish the claim process with a blurb statingthat I did NOT qualify for a cracked screen repair.

So which is it? They say I'm covered then they tell me I'm all of a sudden not?

Any ideas? 

Thank you, 

[EDWBRA71]

I just called and they are coming to my home - replacing the glass for $29.99

BUT - the 'water resistant' feature is lost with the new glass

[JITSIN52]

I have the same problem..Before i got insurance from verizon,they confirmed that note 8 screen,water damage,lost stolen etc. was covered. so i got the insurance..after month and half my phone screen cracked .and i contacted them.They file a claim with asurian..and they wanted to charge me $199 for phone replacement because they don't fix the screen for $29 as Verizon told me.I told them why would i get refurbished one? and pay $199...contacted VERIZON and talked to the headquarter they all lied to me .I have been with Verizon about 10 years ,BEWARE ...THEY DON'T FIX CRACKED SCREEN. no more verizon after my 2 years are up in april 2020.I wish i could leave them now .ASURIAN AND VERIZON are liars.

[bearone21]

it's never been covered!!

[vincecr]

The Note 8+ was originally not on the list to have screen repairs. I cracked my screen in July, started a claim but was told it would be $199 to replace the phone. I waited a few weeks and called back to finish the claim and found out it had been added to the list and was charged $29.99.  If you haven't already, try calling them again.