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I have had a Samsung Galaxy S22 Ultra for 2+ years now. The phone has no damage and until a week ago had no issues. Then suddenly, I have NO service. The moment I disconnect from wifi, zero bars, "Emergency Calls Only". After days of going back and forth with Verizon support and visiting Verizon stores, installing multiple eSIMs and physical SIMs, network resets, and factory reset, still no service.
I eventually discovered that the Samsung Galaxy S22 Ultra has a known issue with the antenna, and Verizon is aware of this issue, as confirmed by Verizon support. Now, the solution should be to get a warranty replacement of the phone, but today I was told that the "Verizon warehouse" is out of stock for that device. In addition, no one can provide me a definitive date when it will be in stock.
Now, as a customer who pays his bill out time every month, I am FORCED to pay for an upgrade I did not want because I cannot go another week without phone service.
Why is Verizon continuing to sell the Samsung Galaxy S22 Ultra if there is a known hardware issue?
If the issue is known, why isn't an inventory of replacements kept in stock OR why isn't an upgrade replacement provided for free to the customer WHO HAS ALREADY PAID FOR A FAULTY PHONE?
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Came across this message while dealing with same issue with 2 different Samsung S 22 ultra phones.
This is issue with the phone, not Verizon exclusively.
After a lot of research and trying different things like new SIM card etc., it is found to be an issue with the flex antenna and charging port board.
Was able to order both parts for about $30 per phone on ebay and with how to videos on you tube fixed this issue by replacing these parts.
Very frustrating but OK now. (Both phones were new but from secondary seller so could not replace with warranty. One worked for few months and the other did not from the start. We have other phones in family no issue ...yet.
Hope this helps
I am having the same service issues. Emergency Calls only. I must be connected to WiFi to use my phone. Occasionally, I can connect to a tower about 1% when I am out in the public away from my home wifi. Samsung has agreed to extend my warranty and cover the cost of my repair. I had to pitch a fit, yell a bit and swear to get that. However, I have paid for Verizon service even though I could not use the device since I ran the update on 1/6. I am in the process of shipping my phone to Samsung.
does anyone happen to know if this also happens on the s21 ultra
if so, that would be a nice end to the countless hours of (useless) customer support
Yes, it does affect S21. Just Google it.
They sent me a replacement (color black) for my burgundy device since they no longer had burgundy in stock. The kicker is the black phone came without an S Pen so now I have a burgundy s pen on a black phone. I called about this and was told that there were no more s pens. The agent must've also checked Samsung's site for them because I noticed they are out of stock there too. The agent requested a $60 bill credit to offset the cost I will pay to get a black S Pen with Bluetooth on Amazon. This is crazy! All because my s22 Ultra is no longer connecting to the network and can only call/text/data on wifi.
I have the same issue. My mobile phone is only 18 months old and does not connect to the network. Samsung and AT&T had known about the antenna issue and they did not disclose it. They should have had a recall. Now, Samsung is telling me to pay for an Antenna repair with no guarantee tgat it will solve the issue, or buy a new Samsung phone with a trade-in. I am frustrated and do not know jow to deal with this as situation. I paid big money for my S22 Ultra with 512GB memory because I wanted to keep it for at least 3 years. I wish we could file a complaint against Samsung, AT&T, and Verizon because they all knew about it and they did not disclose it. We should let all people know about Samsung's poor product quality and very poor quality of service.
Yes, they all know about this issue. I refused to accept payment for repair because I still owe $500 on this device. I cut up a bit and Samsung went from telling me to fix it to they will cover 50% to they will fully repair it. I had to get out of character and demand to speak with a Samsung supervisor to get there though. The issue is will all of the carriers. It is a manufacturer defect.
I have been having the same issue. I've had the phone for a year and a half They replace my phone in December and now in February its not working again and they are replacing it again but now it's out of stock for a week and they won't do anything about it. I pay way too much to Verizon for them not to fix this issue!!!!.
Kimmmyk, we understand how frustrating it must be when your device is not working as expected. We are glad to read that a replacement will soon be on its way to you once it is in stock. If you have any issues after receiving your replacement device, please let us know so that we can assist.
-Andi
I'm currently dealing with this and felt like I was alone till I found out my mother is dealing with the same issue. Not sure if they are suppressing information with Google or what. Yet here we are all with the same problem apparently hundreds of other people have gone through.
@vzw_customer_support please reach out my mother and I need replacements/free upgrades as we both rely on our phone too coordinate work and personal activities but have been denied this very basic SLA.
I just came across this thread. I started having an issue with my s22 ultra on 2/21, no physical damage just some sort of defect, a replacement was sent 2/23. My phone is green, I was sent a black replacement which came without an s-pen. Wasn't thrilled about the color change, but oh well. The phone would not connect to verizon's network through esim or physical sim, so I sent it back. I am being told there are now replacement devices in stock, called again today on 2/28 and was told to wait 5-7 more business days. Customer service with verizon has been horrible so far, I have actually only been with verizon for just over a month, considering switching to at&t today.
BrianR383, a fully working device is key to keeping you connected, and we're sorry to hear about the issues you're experiencing with your S22 Ultra. We'd be more than happy to take a closer look into this, and lend a hand. To better assist, we'll be sending a Private Message.
~Izzy
Thank you for reaching out. Due to Verizon being unwilling to provide me a replacement for the faulty S22, I purchased an new phone out-of-pocket and left Version as my wireless carrier. In reference to this issue, there is nothing more to be done. The faulty phone has been been discarded.
I have also had this issue happen with my Samsung S22 Ultra. The service stopped working in January, then started working again and stopped again on February 21st. We have 2 other verizon phones in the same house hold and they all have service. The S22 Ultra only works when wifi is available and can make emergency calls only.
Hello ferrari355348. We would love to help. What software version are you on? What steps have you done? -Joe
The S22 Ultra is on Android 14 and has the February 1st security patch installed. I have restarted the phone multiple times, I have turned off and on the data, and data roaming. I have also tried selecting Verizon in the network operators area in the settings, but it never connects to Verizon. All the other phones in the house connect to Verizon in the network operators area.
ferrari355348, thanks so much for this info. So sorry to hear this is happening but help is still here. I know this next step may seem like a lot but it is important that you "clean" the software to see if this will allow your phone to connect. Please complete a factory data reset on the phone. Once done, let us know if it changed anything or allowed the phone to connect.
https://www.verizon.com/support/knowledge-base-300713/
-Natasha
I have factory reset the phone and there is still no verizon service on the phone. It only shows it has service when it is connected to our home wifi. The software is up to date. There are no new apps installed.
It's a hardware issue with the Samsung S22 phone, not a carrier problem. The flex antenna and charging port board need to be replaced from what I've read elsewhere to fix the connectivity issues. These parts are cheap and could even be bought on Amazon, so it's more a matter of what the repair shop would charge for labor. There is at least one YouTube video out which even shows how to replace at least one of the parts yourself if you're adventurous.
I am surprised that Verizon agents are not telling S22 users with this problem what the fix is?
Yup same. They finally replaced my phone but the replacement phone they sent me overheats ๐คฆ๐ฝโโ๏ธ๐คฆ๐ฝโโ๏ธ๐คฆ๐ฝโโ๏ธ it is so frustrating. I have 4 lines tied into Verizon and this is the only one giving me problems!!! And they aren't helping to resolve the issues.
Kimmmyk, making sure that you have a fully functional phone is key to keeping you connected. Could you please tell us more about how you are using the device when you notice it overheats? Is the device software and all apps fully up to date? To clarify, when did the issue begin?
~Izzy
This problem exists regardless of what carrier you are on. It is a known Samsung issue.
Switching to AT&T won't change a thing. https://forums.att.com/conversations/samsung/samsung-s22-ultra-not-registered-on-a-network-after-sof...
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