Samsung Galaxy S3 4.3 update issues and more

[maliciousbuthot]

Ok here goes.

I started with the HTC Droid Incredible after a year it started acting up freezing, shutting down on it's own etc etc. I then upgraded and brought the Droid Incredible 2 renewed my contract ( 2 more years ) and still paid $200 with a mail it rebate ( which got declined because I brought the phone and had one day to mail it to them even with the sales manager's note on the paperwork I sent in ) so after 7 months the phone I did the software update- the phone started dropping called, wouldn't let me connect to the internet, died randomly even with a new battery and would get over 101 degrees ( which tech support saw because they used remote log in to mess with the phone ).

I went back to the store they wouldn't do any but upgrade my phone again BUT this time they used the free upgrade that was on my son's phone  ( I have 3 phones on my account and that was the only one with a free upgrade ) I once again had to buy a new phone this time it was the Samsung Galaxy S3 and once again I had to pay $200 and got a $50 mail in rebate. So, Now 8 months later - today exactly- my galaxy down loaded this new update and the battery drains ridiculously example - I turned the phone on it was at 87% I swiped to unlock it and the battery drained to 57%.......... I text a friend and again the battery drained but this time down to 23%. I put the phone back on charger at 23% leave it alone for 47 mins and checked on it to see the battery actually drained down to 18% while CHARGING!!!!!  so forced stopped a lot of useless crap and turned off even more useless crap didn't help. I did a factory (HARD)  reset, hoping it would go back to the off version or at least see if it was apps draining my battery.

I will be taking the phone to the Verizon store in the morning, I will not be doing yet another upgrade to re new my contract, I do have insurance on the phone however, I am not going to paid the $100 brand new phone when the past two times I've done this I have gotten screwed over. I have been a loyal customer for over 8 years now my bill every month isn't cheap roughly $200 a month for 3 phones. ( I know I can do WAY better with a different company ) It seems to me that Verizon makes a LOT of money on this people this happens to.  I think Verizon selling phones that seem to have update issues is very bad for their business.  This problem needs to be resolved.

In their statement posted on the Verizon site -  According to the statement dated 18 November 2013 at 15:37

the link- http://www.sammobile.com/2013/11/18/samsung-delivers-official-statement-regarding-galaxy-s3s-android...

Samsung has temporarily suspended the upgrade service and the Android 4.3 update (I9300XXUGMG9) has been pulled from FOTA and Samsung KIES. So you won’t be able to update your Galaxy S3 to Android 4.3 at the moment.

----

IF this was actually pulled from the FOTA how was my phone able to download it today Jan 13, 2014 and how did it install? Where is Verizon in this mess? Since Samsung's statement why hasn't Verizon made sure this wasn't pushed to their loyal customers? Why is Verizon pushing Faulty updates?

If you can answer this questions that would be fantastic. I am loading this messing along with videos of my issues  to my blog and facebook page ( in case someone on this site removes this or ignores my questions  😉  ) so that these issues and the questions I have asked do not get brushed to the side. I am also added a video displaying all of these issues.

[rsstoner]

I am starting a social media war with Samsung Mobile USA on Facebook:

https://www.facebook.com/SamsungMobileUSA?filter=2

Please Join Me! Keep in mind, please be respectful when posting. List all your grievances so they either roll out the new update quicker – KitKat 4.4 or rollback to the earlier version. Thank you.,

[cowboychincs]

OK... done... but I doubt this will do any good.... but heck... worth a try...

[StinkEye]

Somebody's asleep on the job!! Verizon hit the snooze and so did Samdung, yes, SamDUNG. WHY didn't somebody provide a 1-page summary of the most critical changes made?

I just dropped 2 hours of my day into Verizon's Garbage Can, euphemism for f*d up tech support. The first techhie was a lovely and bright unknowledgeable person, the second was an idiot unknowledgeable, and the third was a Tier 2 Brainiac who solved my case in under 15 minutes, including crediting my account.

Samdung, yes, SamDUNG!, pushed out that Dec 2013 update after fixing and changing having changed who-knows-what. It turned off my auto-connect wi-fi, even though it reported wi-fi was on in the status bar. Hence my gigs trippled in just a few weeks. It took Teir 2 Brainiac just a few minutes to remote host, understand the source of the problem, fix it and give me an extra gig for the enormous inconvenience. I absolutely love competent people and that guy is a fierce force of competence! SamDUNG, on the other hand, and Verizon, you must do better!!! Please make it a no-brainer for me to remain your loyal customer.

[cowboychincs]

Hmmmm... well, after reading all of the hundreds of posts in multiple threads, this is the first time I have heard of a phone actually being 'fixed'... and many of  us have gone through the same steps as you outlined above... StinkEye.... care to give us any hints as to "how" he fixed your phone?   VZW... how about you?  Any hints???

[jadefu]

I fought with this update as well, and the only fix I found was to get a warranty replacement phone from Verizon without the 4.3 update (this was back in January) and replace the os so the OTA update wouldn't try to download. After doing this, my phone has had ZERO problems.

My husband and mom who are also on my plan, and both have S3's as well, both are stuck with the vzw ota 4.3 update. Both of them are having issues bigtime. My totally non-technical mother even asked me "why am I charging my phone so much now?" and she didn't even know her phone os was upgraded, she knows that it's working differently than when she got it last year.

[boychik0830]

just want Samsung to fix my batter problems with my s3 I do not care if 4.4 comes or not.

[vzw_customer_support]

StinkEye,

We always want you to be aware of all the updates' details. I am pleased to confirm we offer the summary you mentioned, in addition to much more information about your phone. Here is the link for it http://vz.to/1lSguqk . This is always available on our page, and it updates as soon as there is an update so our customers are well informed. It can be accessed from our Support page http://bit.ly/yN1P80 . 

AdaS_VZW
Follow us on Twitter at @VZWSupport

[rsstoner]

Another canned response.  You, customer service, do not understand at all.  To really grasp the new Jellybean 4.3 update and what customers of not only Verizon but Samsung in general, please do the following before responding to anyone else's requests';   Go to Google and type in any or all of the following or just copy and paste - Samsung 4.3 jelly bean issues, Jelly bean 4.3 problems, Samsung Jellybean 4.3 complaints, Jellybean 4.3 is quirky, 4.3 Jellybean causing lags, - if anyone else would like to add to the list just reply to yet another canned response. 

[foff667]

I've had issues as well with the new update, thought it was an app I installed or something so I reset to factory and still had a major lag with the touchscreen, to the point where I've completely stopped using the phone and use my work phone for everything now(ATT), pretty sad that they won't fix the issue or even allow going back to previous version which worked very well.

[junits35]

I too am having the same issues described in this thread.  I generally do not download and install updates until I've had a chance to see if others are having issues.  I know I did not do anything to download the update and I don't believe I did anything to initiate the install.  It is rather frustrating knowing that this issue was being discussed in November in general and in January in regard to the Verizon release.  It is down right silly that this thread is being monitored by Verizon, as evidenced by them picking and choosing small things to reply to, and they have not offered an useful information.  I will be heading to my local Verizon store to see if they have any insight.  Sadly, I am not optimistic. 

[rsstoner]

P.S.  You and or Samsung knew there was a problem in May 2013: 

(proprietary info removed)

http://samsung.com/us/mobileupdates/vzw/gs3

Message was edited by: Admin Moderator

[vzw_customer_support]

junits35, we certainly thank you for taking the time to inform us of the experience you are having after updating your device software. We do want to make sure the device is working as it should after all updates. In some cases, if the device does not perform correctly, a proper step to take is to perform a master reset and see how it responds, here are the steps http://vz.to/1cCFXe7 Please be sure to back up your information before performing this and let us know of the results. Thank you for your time and patience.

-PeterV_VZW
Follow us on Twitter @VZWSupport

[cowboychincs]

rsstoner will have fun with this one.... see item number 91 above...

[junits35]

Peter - I appreciate the response, but if you follow this thread, you know my problem is not a third-party app.  My phone was working fine before the OS upgrade was forced to my device.

"A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Warnings:

• Performing a hard reset removes all data including the Google account, system data, app data, app settings and downloaded apps. Only perform a hard reset if absolutely necessary."

[junits35]

Looks like Kit Kat may be release by Samsung for GS3 in the next couple months.  However, there is some concern that the GS3 does not have enough RAM.  Thinking a down-grade in OS would be a better option.

gottabemobile.com

“These details come a
few weeks after Samsung confirmed the Galaxy S3 and Galaxy Note 2 Android 4.4
KitKat updates for the U.S. At the time, Samsung Poland also confirmed a Galaxy
Note 2 Android 4.4 KitKat update for arrival but said that it would not
be pushing out a Galaxy S3 Android 4.4 KitKat update because it would not agree
with the 1GB of RAM that the device has on board.”

justaboutphones.com

“Samsung plans to
update the Galaxy S3, Note 2 and Grand 2 Duos to android 4.4 starting next
month which can be understood considering that the Galaxy S5 will go on sale
first. The update may not be coming early but I think most of the owners of
this Galaxy Trio will be happy to know that it eventually would. The Galaxy S3
(GT-I9300) was rumored to be dropped off from the Kitkat update list and since
then it has been a long wait for some “good news”, the android 4.3 update created numerous
problems for the Galaxy S3 owners and its about time that Samsung starts correcting their
mistakes.”

[Mech1065]

Good luck getting anyone to admit responsibility. There is a fix for most of these issues however it involves (removed) your phone. As far as a roll back to a past Android version forget it. From my understanding when Verizon changed the bootloader your phone became hardwired to the new release. Any attempt to disable, replace, or revert the Android version will turn your $600 Galaxy S3 into a paperweight. This is hard wired into the communication chip in the phone.

>>Comments removed; discussion of rooting/hacking devices is prohibited on this forum...see Verizon Wireless Terms of Service<<

Edited by:  Verizon Moderator

[Mech1065]

I am also a long time Verizon wireless customer. I've been with them since the cellular explosion. When the carriers weren't in the business of selling phones. Verizon is simply following the horrible trend of providing a product or service and not supporting its customers. They are not the worst but they are far from the best. This will not change until customers are willing to do without "THINGS" and businesses are once again forced to compete for customers and customer loyalty. Whats truly funny is Verizon was born from a government forced split up of a company they felt had a monopoly on phone service. So Ma Bell was split into the baby Bells and Verizon. Now Verizon not only has a lions share of phone services, both landline and cellular,  but they are also gaining momentum with internet and TV services. And if they can pull it off, they will rid themselves of the old copper phone infrastructure they were born from since it is costly to maintain. Just the humble opinion of a long term customer that has watched the world go round for many years. 

[erdavis910]

I'm having the same issues with my phone like other Samsung Galaxy S3 users.  I was told by an agent to get a new battery as well as a new charger. I did these things and the damn phone still isn't working, hell it will not even turn on after charging all day.  They tell me that If I have any damage to the phone then I will get charged $300, well my phone worked just FINE with the crack in the screen until it did that stupid update.  The craack has nothing to do with all the issuses that I have dealt with over the past 4 months.  Im not paying $300 for aother phone nor am I paying $100 to the insurance company for another phone.  They(Verizon) know that they have SEVERAL customers haveing the SAME ISSUES, then it shouldn't be a PROBLEM with them REPLACING OUR PHONES FREE OF COST!!!!    I pay close to $300 a month for 4 lines with them and I have gone 4 months having issues.  The had me master reset my phone and loose all of my information and pics and videos, buy a new charger and battery and the shit still doesn't work. I left T-Mobile 2 years ago to come to Verizon due to Service Issues, but they are a lot better in the Customer Service Department. I had no issuse when I needed to change my phone when It was having issues.  Pure Craziness!!!

[boychik0830]

they need to fix the s3 battery problems and lagging problems or give us a phone of our choice for free as a apology for all of the issues we have been having. I got this update in December and so far nothing has been done to fix it but should have fixed by now. worst update I have every gotten on any device I own. my phone battery drains like crazy even when I do not use it. what is going on. are they every going to fix our problems no they want us to buy a s5 or another kind of smartphone.

[rsstoner]

The best solution is,,,drum roll please. 

LG G2.  I upgraded my plan to the new edge and I was, according to the saleperson, elligible to send my Samsung back on not get charged. 

LG G2 comes with 4.4 almost, you can do the update doesn't take long either.  Oh.  Lightning fast! Easy Scroll, easy navigation - better too.  Not clunky like the Samsung products, thin, and sleek. 

Samsung has lost my business forever!  Phones, Refrigerators, TV's Toasters, etc., - nada, nothing zip zilch.  For everyone in here since there is such a backlash, just google the issues, don't complain, just don't support their lacking product. 

They've been pushing the Galaxy S5  - mass produced the thing to get people to switch up their phones to the latest and greatest.  Their greatest failure was the unresponsiveness to us, the customer. 

[maliciousbuthot]

guess what everybody still no update or fix. all the other carriers have already rolled out the Kit Kat update for samsung galaxy s3. Guess who hasn't?  Yup Verizon guess what else they are still actively selling this phone in stores and online.  I know because I broke mine went to the store paid $100 insurance payment got the brand new galaxy s3 again.  Again it installed an update without my permission after I clearly said no. Verizon it would very much be appreciated if you could answer my question of which I've started this form for we are not looking to place blame but show enough respect to answer some of my questions or a timeline for the kitkat update.

If you haven't guessed im writing this on my galaxy s3 with internet issues