Samsung Galaxy note 3 no service?

[Smhawkins]

I have just got the N3 on the 10th, i pre-ordered it from best buy. I have spent over 8 hours with best buy and Verizon trying to get my service to work everywhere. we have changed the phone and the sims card more than 3 times. No luck, Verizon is now investigating to see what the issue is. anyone else having this problem? i think i should just switch services since Verizon doesn't seem to care about their customers.

[bruinbill]

Dear Verizon CSR. I spent hours on phone with your techs and supervisor. All of whom are NOT aware of the issues mentioned on this and other posts. I advised them to check but they say they can not find it. It's a very BAD customer service experience as I am now left with a $700 brick that can not download at 4g speeds. A supervisor named Abbie gave me her contact info but the number is useless since no one picks up and no voicemail can be left. It's overall the worst experience ever after spending that kind of money. Please advise if this is an issue that will be fixed by Samsung or if it's a defective machine that we received.

[DjBobby]

Hey guys, I may have been one of the worst cases with this issue as I couldn't activate a Note 3 on my account until now. On Nov 4th Samsung pushed out an update to fix the problems with the phone not activating/holding a live of service. Turns out Verizon submitted the wrong spec numbers to Samsung but didn't have the balls to tell us =( Anyway I am up and running now. I would advise all to go to your nearest Best Buy and try to get the update from the Samsung Rep, or you can try your luck at a Verizon store, but those idiots don't know what they are doing. I should've gotten a job there, I may have been the highest paid employee! I hope I helped you all!

[bruinbill]

Dj - are you saying Best Buy samsung has a newer update than the nov 4 update ? I'm heading there NOW if that's the case. its frustrating not getting data to work at the normal speeds. signal is WEAK....

[DjBobby]

No I'm not saying that, but that may be the case...I simply didn't ask because whatever update they used to update the software on my Note 3 seems to have worked. The only update I know of is the Nov 4th update. So again, I hope this helps.

[bruinbill]

DJ,

went to best buys / samsung center. no help. same firmware - so they can't really override same version flashes.

I reached out to the executive team 2 days ago and got a call back yesterday and today. Impressed with the quick response but can't say the same about the call content. At first, she tried to pin it on the network (my local area) as the initial ticket techs suggested. Then she just re-iterated the Verizon corporate lines. I'm a small business owner and worked at a Fortune 50 company before this so I know when I'm being feed the corporate motto. =/.

So now they will send me a "like-new" replacement phone to rule out the hardware issue... Hoping that fixes it but doubt it. As many have already had multiple phones...

[DjBobby]

Bill, I am a small business owner as well and I would certainly NOT settle for a "like new" device, especially when this device is BARELY a month old. I would take it back to Verizon or where ever you made purchase, demand a refund and move on until they solve the issue in your area. Seeing that my phone now works, I'm starting to think it actually MAY just be a local network/tower issue? Best of luck to you bud. I'm really hoping another network/cell company rises above and has great cell coverage. I would love to leave Verizon, although my device is now working, they certainly didn't make upgrading to the Note 3 a pleasant ride!

[bruinbill]

Duplicate post - please see:

https://community.verizonwireless.com/message/1021191#1021191

Message was edited by: Admin Moderator

[bruinbill]

Duplicate post - please see:

https://community.verizonwireless.com/message/1021195#1021195

Message was edited by: Admin Moderator

[vzw_customer_support]

That is too much time to spend on this issue, bruinbill. Allow me to dig further. I just sent you a follow-request. Please accept and follow me back. Then send me a private message with your name and mobile number so that I can review the account.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport 

[stactyl7]

I too am experiencing major reception issues.  I preordered my Note 3 and previously had a Note 2 with zero issues. Was waiting on the update and hoping it would fix this.  Unfortunately, it did not.  I have never had reception issues at my house before and had a Note 2.  I can lay my phone down and watch it.  It can go from having 1 bar of 4GLTE to 2 or 3 bars of 3G and then go to no service completely.  It is constantly doing this everyday while I am at home.  Most unstable phone I have ever dealt with.  My wireless strength is also fluctuating constantly.  I am so disappointed in this phone.

[vzw_customer_support]

stactyl7, congratulations on your upgrade to a new Samsung Note 3! We're dissapointed to hear that you're having issues with reception. I'm here to help. I just have a few questions. Have you powered your device off/on to soft reset it? Are you having this issue in a specific area or everywhere you go? Tell me more.

LasinaH_VZW
Follow us on Twitter @VZWSupport

[Marquitoz]

PLEASE READ same low signal or no signal issue.

-10-17-13 purchased phone worked great 4g anywhere in Tucson

-11-9-13 N900VVRUBMJ7 update, nightmare began.

-Multiple store visits and Verizon agents stated software issue being worked on.  

-11-21-13 Online chat with tech support tried a couple of things and then offered a replacement or a trouble ticket. 

-11-22-13 Trouble ticket but Francis asked that I factory reset my NOTE 3 and then without syncing any of my contacts or downloading apps use my phone for 24-48 hours to see if "maybe" this solves the issue.  I said I wouldn't do this and she referred me back to customer service for a credit and possibly another device. 

Verizon please coordinate with Samsung to fix this.  I don't want a refurbished device and I don't want to try the resolution teams experimental idea of factory resetting my device then walking around with no apps or contacts for 48 hours to see if maybe that works.   The last two weeks have been a huge disappointment Verizon, make this right.

[Marquitoz]

just got frustrated and did a hard reset/factory reset and same no signal.   Do not factory reset if techs ask it will do NOTHING.

[vzw_customer_support]

Thank you for reaching out, Marquitoz. We want to bring back the reliable experience that you enjoyed when you first purchased the device! We  certainly want to rule out any possible factors including rogue 3rd party software or operating system corruptions. Is this affecting  voice and data reception? Does this happen in many different locations? I am eager to get to the bottom of this and work towards a solution.

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

[bruinbill]

I am curious if ANYONE got an email or call back from these reps on the forums. Lena, a VZW rep, posted message to me like Lasina and Yalek. I sent her all my info back but have not heard back from her at all after more than 1 week. I am suspicious if anyone follows up on these forums.

[Ann154]

bruinbill wrote:

I am curious if ANYONE got an email or call back from these reps on the forums. Lena, a VZW rep, posted message to me like Lasina and Yalek. I sent her all my info back but have not heard back from her at all after more than 1 week. I am suspicious if anyone follows up on these forums.

I actually have received a call back from a rep on here for an issue I a couple of years ago and have received replies to the DMs sent for account questions.

[cornerpfi]

Wow reading these posts makes me nervous. I just purchased a note 3 for my wife on 11/30 by 12/1 phone lost service. Verizon is sending out new sim, but this does not seem to be the real issue with the phone. Just wondering if I should return phone while I still can. Other posts talked about nov. 4 update, its December now and I seem to be having same issues as other users were having in October.

Thanks for any input.

[Marquitoz]

Happens in some areas like home 85713 and work 85716. Works great in some

areas. Before the software update I had no issues and everything was

perfect. Is there a way to simply get the old software back?

Thanks for the follow up.

On Nov 25, 2013 10:58 AM, "Verizon Wireless Customer Support" <

[sdouthitt]

I preordered the Samsung Galaxy Note 3 and received it on October 10.  The first couple of weeks I couldn't connect to internet and it was almost impossible to send messages.  My husband had a S4 with the same problems.  He called Verizon and they told us to change our settings from Global to LTE/CDMA and to change the global data roaming access to "allow access for all trip".  This helped tremendously until about 7-10 days ago when my phone, the Note 3, has lost signal.  When trying to send or receive texts or calls, my phone says no mobile network found. Sometimes within 10-15 minutes the texts will eventually go through.  After spending over an hour on the phone with Verizon, doing a factory reset, they tell me I need a new phone.  I call Verizon back to file a claim and because my phone isn't damaged, my insurance isn't any good but my warranty is good and I should be able to get a like new phone.  Who wants a like new phone when I just paid $299. six weeks ago???  I HAVE to have a phone for work(I'm a Nurse) so fortunately I still had my iphone that I activated. My phone acts like it has a virus or something.  I will have it on vibrate and it will turn to mute and it does other odd things.  Hopefully since I am a loyal Verizon customer, I can get this resolved.  I am leaving my email so Verizon can contact me.  Thanks, S

Private info removed as required by the Terms of Service.

Message was edited by: Admin Moderator

[vzw_customer_support]

sdouthitt,

I am sorry to hear about your troubles with your device. We certainly want you to have great service at all times. With the issue described have you been suggested to get a replacement sim card? This would be the first step since all signal is related to the connection of the sim with the phone radios. If you have not got a replacement sim, you can do so at any corporate VZW store vzw.com/storelocator. If you do not see any improvement from there then we would explore other replacement options. Please keep us updated.

Thank you,

TonyG_VZW
Follow us on Twitter @VZWSupport

[johnny1276]

Seems like we're powerless once they have the contract and money