Samsung Galaxy note 3 no service?

[Smhawkins]

I have just got the N3 on the 10th, i pre-ordered it from best buy. I have spent over 8 hours with best buy and Verizon trying to get my service to work everywhere. we have changed the phone and the sims card more than 3 times. No luck, Verizon is now investigating to see what the issue is. anyone else having this problem? i think i should just switch services since Verizon doesn't seem to care about their customers.

[vzw_customer_support]

We depend on our phones more and more everyday, so I completely understand the need of reliable service at all times. Have we ever replaced your sim card? How does it work in other areas? Please share additional details so that I can better assist.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

[ExpensiveToys]

Smul4117

Would bet its a hardware problem with your phone.   Spent two weeks trying everything in the book to fix mine.  Turned out to be bad hardware.   Have helped a coworker with same problem and he got his phone replaced under warranty and no longer has a problem.

Don't try dealing with Verizon over the phone as while they try to help it doesn't get anywhere very fast.   Its better to go to a local store and start talking with a salesperson who can help take ownership of the problem to try to get it fixed.   Take phone into a local store, put it next to their demo model.  Would bet that you can see the demo model gets a strong signal, but yours does not.  Look at the settings->about->status screen and look at signal strength.   Compare signal strength of signal from your phone to demo.   If your shows less signal (more negative number) than demo, then its hardware problem.

Show it to the Verizon store staff, explain what has been done, and have them get a replacement unit ordered for you under warranty.   Wait for new phone to come in, then go to the store, and have them help you setup the replacement N3 and verify that it works.    It should take care of the problem, it did for me, and my replacement N3 gets better signal than my old Droid Bionic and better than my sons Razr Maxx.   So I know the units can work, its just a matter getting one that isn't defective.

I was lucky enough when I went into my local store, that the salesman helping had a note 3.  So he immediately knew that mine wasn't working right and quickly identified that hardware needs to be replaced.

[smul4117]

I'm on my second replacement because of this problem. I've gone to the store about it and they changed some settings and said it should be fine but it's not fine, it can't even stay connected to Wifi. I've tried factory resets too, I've tried updating software, nothing! I never get as good of a signal as my Note 2 does. Thanks for your advice, I guess I'll have to go back to the store, again! Wish that they could just sell us good phones, I mean obviously this is a reoccurring problem with the N3,why can't they just make the phone right before selling them, maybe Samsung's fault. I don't know, it's aggravating paying so much for the N3 and still having to use the N2 because of no signal.

[vzw_customer_support]

smul4117,

Wow! Two phones and still no resolution is not good! You stated that you were going to go back to the store. Have you had the chance to make it back into the store? Has the issue been resolved? Keep me posted. I would love to help!

Thank you,

LindseyT_VZW
Follow us on Twitter @VZWSupport

[smul4117]

No I've not gone back to the store yet, it's a bit of a drive. Right now my phone is basically like a tablet, when it's connected to wifi I can do use it, just no calls or texts, when I'm out where there's no wifi it's useless.

[calluch]

I am having the same issue. I have a very hard time getting service in the 12866 zip code all the time. my calls are getting dropped all the time.

[JohnMCouch]

@weo129 I had the exact same problem with my Galaxy S4. It was replaced and everything was good again, until the applied 2 patches. It seems like every time I get a patch over OTA I lose my phone goes to crap. I factory reset and still crap. It is usually the wireless or phone signal that simply goes away. On my S4 I used to get 3-4 bars in my home. I applied an OTA patch in Oct. and my signal dropped to 1-2 bars and never got any better. As soon as I would make a call it would drop to 1 bar. I had numerous people email me asking why I wouldn't answer my phone and it was because it never rang. I got another patch in Dec. and it basically made my phone totally useless. Calls would drop, wireless would disconnect 10 feet from the router. I got tired of dealing with the Verizon support people telling me to reset it so I went and bought a note 3. So far things are OK, but the Bluetooth will drop off in the middle of a call. I am sure I will be told to reset it again if I call support. These people have no idea how frustrating it is to constantly reset your phone??? I have work apps on it that I have to contact my company support desk to get new keys for every time I reset.

[sdouthitt]

I have now received my 3rd Samsung Note 3. I had asked for a new sim card

when they sent the 3rd refurbished phone which Verizon rep said she would

but it didn't come with the phone. I am not going to switch to that phone

until I have a new sim card to put in it. I am so frustrated right now with

Verizon. They haven't been able to fix my "no mobile connection found"

since November. I can't call people or text people nor can I receive

anything from others. If it wasn't for my wi-fi, my phone would be

useless. I see I am not the only person having this issue according the

forums I have read although Verizon and Samsung tell me that I am. I hope

Verizon can fix my issue soon. I am ready to cancel my account. I have

already switched one phone to prepaid and I am about to do the same with my

other lines. I will not switch to Verizon prepaid though like I did the

first line. I guess I will learn from my mistake and spread the word on

social media about my problem with Verizon and the Samsung Note 3.

Hopefully others will listen to my problem and not make the same mistake.

It really sucks not having a working phone!

[JohnMCouch]

I went through the same crap on my S4. I am praying I don't have issues on my Note 3 now that I have it. The only problem I have ATM with this phone is that the Bluetooth will cut out in the middle of a call and switch to the speaker phone yet still show as the Bluetooth headset is still enabled. I have to turn off the Bluetooth and turn it back on during the call to get it to reconnect.

[vzw_customer_support]

JohnMCouch lets make sure you stay connected! Fill us in on the details, how long have you noticed the trouble with the bluetooth? Do you use multiple bluetooth devices? If so, do you experience the same issue? Try running the device in Safe Mode to see if there are any applications interfering with the connection http://vz.to/1kOSTSH

AshleyS_VZW
Follow us on Twitter @VZWSupport

[metsnfins]

I am very frustrated.  I am a longtime customer and also decided to upgrade to the Note 3.  I gave up my unlimited data because of the service.

My phone service is awful since the last update.  awful.

I sometimes show full 4g service or wifi but i have no bars for calls or texts.

I had the verizon store change my sim card but the issue still exists.

Is it possinle that it is my phone?

[metsnfins]

i booted in safe mood and the signal seems a tiny bit better so maybe i will do a factory reset.

it's hard to tell because the signal is so inconsistent.  it goes to fukll strength to zero strength anbd back and forth a lot

[sdouthitt]

I have had the same problem since November. My phone would tell me no

mobile network connection and I would have a circle with a line through it

where I should have signal bars. I am now on my third phone (refurbished)

and before activating it, I insisted on Verizon sending me a new sim card.

With Verizons hesitancy and my persistence, they sent one and I activated

my new phone with the new sim card and so far my phone has been working

great. Of course it's only been 4 days. I had my sim card replaced in my

first phone and it helped the situation for about 5 days.

Hope you get your phone working. I know what it's like not having a

working phone. I dealt with it for 2 months. I spent countless hours on the

phone with Verizon.

[Nick124]

I wish I had a definitive answer. Some say it's Samsung others Verizon. Now

possibly Google. Keep noting your issues. No pun intended. Because they are

listening to us.

Great phone but please fix the call drops and poor quality. We certainly

pay enough for it.

[vzw_customer_support]

Metsnfins,

Changing the SIM card is excellent trouble shooting and I'm glad to hear the store could assist you with that. Has this been a consistent issue since you got the phone or did it start at a later date?

SarahO_VZW
Follow us on Twitter @VZWSupport

[metsnfins]

It has definitely gotten much worse since the last android update

My phone is basically unusable as a phone in my apartment.  Even if I am right near my window. 

This is beyond frustrating

And yes, it is partially location based since it is worse in my apartment then elsewhere; but even when I was at the verizon store, the tech found it odd that my signal strength kept fluctuating from 1 bar to 3 bars in the store

So I think it is a hardware issue

Please help me

[vzw_customer_support]

Hi metsnfins,

Thank you for that information! We definitely want to help get this resolved for you. In order to do this, I would like to start a Direct Message with you. I have requested to follow you. Can you accept this please? Then, you can follow me back to begin the Direct Message.

Here's a link to the instructions on how to Direct Message http://vz.to/1lKLT9T and here's my profile http://vz.to/1ly4msR.

I look forward to working with you!

RuthW_VZW
Follow us on twitter @VZWSupport

[JohnMCouch]

Interestingly enough, I decided to test the 4G using speedtest ookla app on my phone. after downloading it, I turned off my wireless and noticed I could only get a 3G connection. I turned off/on my Mobile Data and still no 4G. It wasn't until I restarted my phone that it finally picked up a 4G connection. I hope this doesn't turn into another S4 no 4G thing.

[JohnMCouch]

@verizonwireless I have already tried factory resetting, going into safe mode and replacing the SIM card. None of those things work. This is simply either a software problem or a hardware problem for the Bluetooth. I noticed it typically does it when the screen is off but I am on a phone call. I also noticed the other day that I was not able to talk or hear anyone during a phone conversation. I tried hanging up and calling back, having them call me...etc. nothing. It wasn't until I restarted my phone that it started working again. And another thing happened. When I replied to this thread earlier and people were talking about not being able to get 4G I decided to pop off my wireless and check. Sure enough I could only get 3G. I hopped in my car and drove all the way out to the Verizon store and was watching my signal and not once did it pick up 4G. Again, the only thing that got the 4G signal to come back was restarting the phone. I think this is a software problem myself.

I love the Note 3 otherwise. Those 3 things are my only issues. I don't want to factory reset again. I want someone to resolve the issue and push a patch out.

[JohnMCouch]

I have just noticed another issue with my phone. This is the 2nd time it has done this. While on Bluetooth I pushed the speaker button and the headset shutoff but the phone never switched to speaker. At that point you can't hear anyone talking and they cant hear you either. Hanging up and redialing has no affect. You cant hear or talk to anyone. I have to restart my phone to fix it.

[vzw_customer_support]

No need to worry JohnMCouch! We rushed to the scene to assist. Based upon the explanation provided it seems that your device software may have an intermittant issue. When was the last time you fully reset the device? Have you attempted to operate the device in Safe Mode and complete the same task to see if a difference is noticed? Please keep us posted, thanks!

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT