Samsung Galaxy note 3 no service?

[Smhawkins]

I have just got the N3 on the 10th, i pre-ordered it from best buy. I have spent over 8 hours with best buy and Verizon trying to get my service to work everywhere. we have changed the phone and the sims card more than 3 times. No luck, Verizon is now investigating to see what the issue is. anyone else having this problem? i think i should just switch services since Verizon doesn't seem to care about their customers.

[KPrevite]

I am on my second Note 3 do to this isssue.  Incredible disappointing with phone's signal, dropped calls, lack of ability to send any kind of text messages.  Totally unacceptable for a top of the line device.  Obviously there is a huge problem.  Is Verizon fixing this?  Or is this a hardware problem with the phone?  At least if it's a hardware issue, customers can go and get another phone if it is not going to be fixed in a software update.  I'm in the middle of Los Angeles so it's not a tower issue. 

[GregTal]

OK, so I think some users at xda may have stumble upon something here ... I'll try to make this short -

Pretty much the member had similar issues to this and went through same steps ... new devices, new SIM cards, etc. Issues never cleared up so one Verizon Rep decided as a last ditch effort to change his number ... BAM! All issues are gone!

Later in the thread another user states they've had similar issues and requested Verizon change his number and that a new number resolved their issues as well.

Now I was an early adopter of the N3 and ended up selling it in January due to horrible data and call quality issues. Fast forward to now and I was offered a company phone, so I opted to do it and have the company assign me a new phone number based on the information I read in this thread on xda. Just activated this Note 3 today and I aleady notice a huge difference!! Been going around town to areas where I remembered my first Note 3 would drop to 3G/1X or loose data all together and this new Note 3 held 4G strong! Also had my personal Moto X with me and looking in the system status the N3 was never more than 2-3 dBm behind the X!

I know changing numbers isn't doable for a lot of folks, but I think there is definitely there!!

Here is the thread if anyone is interested: http://forum.xda-developers.com/showthread.php?p=51341779

[oradba]

It appears there are at least 3 separate threads involving this topics:

https://community.verizonwireless.com/thread/807590?start=180&tstart=0  <-- Note 3 No Service? (this thread)

https://community.verizonwireless.com/thread/807795?start=310&tstart=0  <--Call Quality Issues

https://community.verizonwireless.com/thread/819084   <--Note 3 Poor Service

I've had my Note 3 for about a month: at work and at home signal strength shows 1-2 bars, am able to call and 4G internet access is usually good (drops to 3G occasionally but use LTE Discovery to bounce back).  However, in same zip code but about 4 miles east of my home where phone shows 4 bars, i cannot make or receive calls, although still have good internet access. Verizon sent me a replacement phone but experienced the same problem.  Have opened a trouble ticket with Verizon technical support to check their network.   Given the significant amount of discussion regarding various call/service issues with the Note 3, I am concerned that Verizon/Samsung does not have a solution, and I need my Note 3 to work as a phone.    I assume if Verizon cannot technically fix this they will have to offer some other solution.

[mysteryflavor]

I am also having issues with no signal and this is insane how much I'm paying for this device with your edge program. I do not receive a signal in my home in my neighborhood and never faced this with any other device Ive had with VZW. I've had the service for over 10 years. So it has to be the device because there are also 4 additional vow devices i this home and they all work in the house. based upon all of the posts what will vzw do regarding this device.

Please don't reply by posting the canned template saying how important you know service reliability is. it is not a very genuine empathetic statement when you see that everyone receives the same template. I need direction on how to get what I paid for a reliable phone. I have not had this phone for a very long time. please advise next steps.

[vzw_customer_support]

mysteryflavor,

It is concerning to learn that out of 4 devices in your home, yours is the only one that experiences this issue. Is this the original device or has it been serviced or replaced? Is your device in good condition? What is your zip code?

AndreaS_VZW
Follow us on Twitter @VZWSupport

[mysteryflavor]

This is the original phone. My zip code is 77583

[vzw_customer_support]

I apologize for the delay mysteryflavor,

We want you to enjoy all the features your phone and our network has to offer. Everything looks good in area, no other reports. Have you stopped by a Verizon Wireless store for a SIM card replacement? Please go to Settings>More>Mobile Network>Network Mode>LTE/CDMA. Does signal improve? Also, remove any cases you have on the phone.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

[mysteryflavor]

Sorry unfortunately I am having difficulty logging into my profile. But I would like to see what can be doe as a last result. I will accept the direct invite once i am able to log in.

[Mommylala1]

I couldn't log in either...

[mysteryflavor]

wow thats very interesting. Im hoping just a very strange coincident.

[mysteryflavor]

Sorry also my phone is in excellent condition. Practically brand new. I have minimal talk and data use on my device in comparison to the other devices in my home. 

[vzw_customer_support]

mysteryflavor,

Your area definitely should have great service. We certianly want to do all We can to get you back up and running. With other devices getting good service in the same area, we do need to take a deeper look into our options with your device so we can keep your business.

Can you please accept my request to follow you and then follow me back? After this is done, please send me a Direct Message.

Here's my profile: http://vz.to/1ly4msR

Here's how to Direct Message: http://vz.to/1lKLT9T

RuthW_VZW
Follow us on twitter @VZWSupport

[Twistedexpectations]

I spoke with tech one day about my wifi dropping and single  dropping randomly where it once worked. The first person stated oh i can help  it is a knon issue with an update i can help you with fixing it but i  would have to call back from a land line or other cell to take care of it. i call back and speak to a tech and he states "it must be an issue with the wifi in the device". now the last tech stated it was a software issue that he was aware of? I excepted the phone replacement before coming across this post. so t apears that i will be reciveing a refurbished phone when i payed for my phone just like everyone else who recieves a new phone but i must take a phone that is sold in stores at a discount with no compensation. not to mention i am now at half my data limit due to the wifi randomly cutting off both at my work and home. I have also noticed that at home i am no longer able to make quality calls from home or my office. i came to verizon for the note 3 and u previously had straight talk with a cheap android smart phone that worked fine in the entire building as well as at home. This is not an exceptable outcome for the amount of money i have spent thus far. so to recap my phone now searches for service constantly in my work which was not an issue a month ago, My phone will randomly srop wifi and start using 4g which has excalated my data usage. i will be getting a lower quality replacement for my device than i purchased from you due to an issue that is out of my control. when it seems that even that will not be a solution to my issue. and now my bill will be higher due to the fact that if this  keeps up i will be forced to pay overages on data.

I would like to know how Verizon is prepared to make things right.  I can always go back to straight talk their services worked in my building and my deposits for my phones will cover the etf. and having phones that work is worth the loss.

[MyNote3Problems]

I gave up.. decided to pay my Edge contract up to 50% and get another phone besides the Note 3... This started a whole new set of problems.

The Verizon website would not let me make this change on my phone because it wasn't the original.. Like many of you I have a replacement for my original Note 3. Since I could not complete the transaction online, I was told to call.

I called.... 4 hours on the phone with the helpful Verizon guy. He took my credit card info and processed the amount that would make my Edge plan qualify but AFTER 4 HOURS his system crashed. He said he would call me after 2pm Mountain time the next day.

Next day (yesterday) he called and said there had been a problem and they applied the charges to my current bill (which isn't due) and that he would get that fixed and call me back today (4/23/2014)

Guess what???? He didn't call. They haven't changed the application of payment meant for Edge back from my (not due yet) bill....

I am just a little bit put out with this. I have a phone that doesn't work and apparent incompetence working in the form oof Verizon support. I am in limbo.

Hello...? Is Is there anybody in there?  Just nod if you can hear me? Is there anyone at home?

[Mommylala1]

Well I called into tech service yet again, totally frustrated and explained to her that it is not the area but the phone yet verizon refused to acknowledge the problem.  She couldn't even send me an update because I couldn't get service to receive it.  She however was the BEST tech in ALL my calls by far...as she looked on the forum acknowledged there is an issue and seems to be in some areas and not others.  She used to work on the network side so understands some of the ins and outs, have to say she was and is willing to go above and beyond to help me and my frustration.  She emailed a friend on the network side to see about a go around fix or some way to help.  She will call me back Friday to let me know what if anything she has found out....fingers crossed but if nothing else kudos to her for caring and wanting to help. 

[vzw_customer_support]

Mommylala1,

We definitely don't want you to feel frustrated, we want you to enjoy a great network and I apologize if this has not been the case so far. I'm glad our technical support team has helped you. Please keep us posted once we follow up with you.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

[Mommylala1]

WWell so much for that, she never called and still stuck with a phone and no service.  Guess I'll go shop around today for a new service provider that can provide service.  So disappointed in verizon all around, from service to tech support and empty promises.

[vzw_customer_support]

MyNote3Problems,

Thanks for reaching out to us. I'm home with all my lights on and looking to work with you to get this taken care of. I would love to get a chance to have a fresh pair of eyes review the account to find out exactly what is going on. For me to do this, we will need to be in a direct message. I did request to follow you. If you could accept that request and then turn around and request to follow me back. Once I get that request I will accept and then you will be able to send me a Direct Message. I really hope to hear from you soon.

KevinR_VZW

Please follow us on Twitter @VZWSupport

[vzw_customer_support]

Twistedexpectations

I'm very sad to hear about the experience you're having with your device! We absolutely want to make sure that you get a working device the offers you the most value for your VZW Service.

The Certified Like New Replacement devices that are provided as a warranty replacement for manufacturer defects are placed through a 100 point inspection and are certified by VZW before being able to qualify as a replacement device. I am confident a replacement device will provide the solution you're looking for. If for any reason it does not, we will continue to provide support and work to get you the working device you need.

Please keep us posted if there is any assistance we can offer with ordering you the replacement device you need to resolve the issues you are experiencing.

RuthW_VZW
Follow us on twitter @VZWSupport

[Twistedexpectations]

SInce my last post I have spent many more hours attempting to receive information on this. I called vow tech and was told if I wanted to I could send back the refurbished and keep my original gn3. But was assured they had no idea of an ongoing issue with the note. I was referred to Samsung. I called Samsung and after talking in circles with him for 35 min I stated asking us or no.  Questions. I asked , You are aware that there are signal issues with your product. He said YES. I then asked is your company wworking on a fix for said issue he said NO!!!!!.  So I them called. Vzw tech  back and explained that I would be selling my gn3 and s4 to pay my etf and going back to my LG on straight talk. At that point I was told by that text that there was an update coming but wasn't sure when. So my question is who's not being honest. Samsung?  They already have their money. Or Vzw who suddenly after I explain I'm leaving their company  , has a secret update that they say they are working on. I have heard sorry and been assured enough that they want me to be satisfied. Yet  far into my month and my phone alone has already used more than have my data allotment due to this issue with no attempt by Vzw to monitor and credit any possible overages

[Mommylala1]

they refuse to acknowledge this is even a problem let alone fix it.