Samsung Galaxy note 3 no service?

[Smhawkins]

I have just got the N3 on the 10th, i pre-ordered it from best buy. I have spent over 8 hours with best buy and Verizon trying to get my service to work everywhere. we have changed the phone and the sims card more than 3 times. No luck, Verizon is now investigating to see what the issue is. anyone else having this problem? i think i should just switch services since Verizon doesn't seem to care about their customers.

[Cnnstaff]

Hi ,

i am having problem that my UNLOCKED note 3 is not getting any service with my Verizon line any chance of help ?

[vzw_customer_support]

Cnnstaff, we are here to help! By "unlocked" do you mean it's a Non-Verizon Wireless Note 3?

SarahO_VZW
Follow us on Twitter @VZWSupport

[Cnnstaff]

yes

my Note 3 is non Verizon wireless note 3

[JohnMCouch]

@MatthewS_VZW - I have factory reset my phone in since I have gotten it. I can tell you that resetting it is getting annoying. It is the first step every rep tells you to do, and they do so without thought or care about what that means to the customer. If the software is so unstable that you have to consistently factory reset it every time something goes wrong, we are using the wrong OS.

Every time I have to reset my phone it takes at least a day or two to reinstall and configure all my apps. This includes apps utilized for work, like RSA SecureID and Good For Enterprise. Those two specific apps require me to put a ticket in to receive new keys every time.

[AussiePete]

Rebooting into safe mode is really the first step, Safe mode loads only the

core OS so behaves like a clean factory install. If there is no

improvement there's no point doing a factory reset. Argue that point with

any rep that says otherwise, they are just giving you the run around.

[vzw_customer_support]

We appreciate you trying so many steps, JohnMCouch. I know a reset isn't the first thing on anyone's favorite things to do list, and it shouldn't be something you need to do frequently on any device. the Safe Mode MatthewS_VZW suggested is a great alternative, since it stops all the 3rd party applications from running and allows us to see if it is the hardware that needs to be replaced or possibly an issue with the way some of the applications interact with each other. How long after completing the reset did you start to notice the trouble with Bluetooth reappear? I know not everyone has more than one Bluetooth, but have you had an opportunity to try it with a different Bluetooth device? Does the freeze up only occur while using the Bluetooth?

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

[JohnMCouch]

I factory reset my phone yesterday and spent 2.5 hours redoing all the apps. The Bluetooth issue still exists. During phone calls the phone switches back to speaker. When it does this, the speaker shows as disabled while the Bluetooth shows as being enabled. I have to disable the Bluetooth and enable it again for it to switch back. Also, without using Bluetooth at all, just talking normal the phone switches to speaker on its own regularly. When either situation occurs the screen is off. When it switches to speaker, the screen comes on.

Another thing I have noticed is that the "screen rotation" setting has no affect on the phone. Regardless if its enabled or not, the phone still rotates.

[vzw_customer_support]

John, thank you for providing that information regarding your bluetooth and screen rotation issues. Not a good sign to hear the issue was not resolved after performing a master reset. Have you checked to see if you have the latest software on the device? http://vz.to/1bCKL5B In addition, is the bluetooth issue happening with every bluetooth you use? If you have the chance to test the issue with another bluetooth to see if it duplicates. Keep us posted as we do hope this can get resolved for you quickly.

-PeterV_VZW

Follow us on Twitter @VZWSupport 

[JohnMCouch]

The Software Version on my phone is: N900VVRUBMJE. I cant tell by the link what the latest is, but my phone tells me its up to date. Based on recent events, I am not sure its 100% tied to the Bluetooth itself. When I have been talking on the phone normally, I always make sure the screen is off, and I don't mean like when it auto shits off when you put it up to your head. I always hit the power button to make sure the screen is off when I am talking. I noticed lately, since I no longer use my Bluetooth because of the afore mentioned issues, that it still auto switches to the speaker phone without touching anything. It happens 1-2 times per call and I have to hit the power to bring the screen back on, then turn off the speaker, and hit the power again to turn off the screen.

[VZWFan]

Hi.  I have a Samsung Note 2 and my Note 3 is on it's way tomorrow.  I noticed that on my Note 2 under SETTINGS > MORE SETTINGS > MOBILE NETWORKS > NETWORK MODE that there are options to pick which signal the phone prefers.  Since I do not travel outside the country, I am in no need for the "Global" or "GSM/UMTS" settings, so I leave mine on "LTE/CDMA".  Does the Note 3 have similar settings?  Perhaps this might be causing some people issues?  Of course if you DO travel outside the country, you will need to leave on Global or GSM.  I notice that if I do change the setting to Global or GSM that sometimes my phone will mistakenly look for GSM but won't find it and cause the phone to show no signal.  Could Verizon elaborate on this setting in relation to this problem people are experiencing?

[JohnMCouch]

@VZWFan - Depends on what Rep you talk to, but yes, it has the same settings.

[Cnnstaff]

Hi

i did factory reset of my phone and i am having bars BUT when i swipe down it is still searching

[supertracy323]

I am having the same issue. Terrible service with my GN3 - no service in my house, even though my husband GN2 and mother's Galaxy S4 work perfectly right next to me. It toggles from 4G to 3G to 1x. The wifi connection is so choppy that I can barely read a page without it refreshing constantly. This has got to be a major issue reading this many complaints. Is there any fix? I have already done a factory reset - nothing helped.

[vzw_customer_support]

Supertracy323, service at your fingertips is what we strive for! Let's get to the bottom of this together. The factory reset is typically the last resort option. Does this happen both indoors and outdoors for the fluctuation or only at your home location? Here is a link with steps and you will want to click on the data connection browser tab: http://vz.to/1g6kB0k Also, have you had the Sim card replaced? Keep us posted!

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

[metsnfins]

my service indoors is getting worse and worse.  and i want to speak to a rep and im in my apartment so i cant even make a call and your live chat isnt working.,  help me

[vzw_customer_support]

Hey there metsnfins,

I'm sorry about the issues that you are having getting a hold of someone. I am on the scene to assist. Let's get you the reliable service you deserve.

What zip code are you having issues in? Do the issues primarily occur indoors? Does the service improve outdoors?

All wireless carriers are unable to guarantee service indoors because of the overall construction of the building and other surrounding environmental factors. If the issues only occur inside the apartment we do have an accessory that helps with that. It's called a network extender. It's like placing a mini cell tower inside your home. Visit http://vz.to/IHRT6h for details.

NicholasB_VZW
Follow us on Twitter @VZWSupport

[metsnfins]

It is mostly indoors.  But it is not just my apartment

I live in 19078

I was at the verizon store on state st in springfield pa, he changed my sim card and even he commented after (why is your phone going from 1 bar to 3 like that does it always do that) even after he changed it

I AM NOT BUYING A NETWORK EXTENDER

i work with people that have verizon in zip code 19153 and only my phone has issues

i would like a replacement phone sent to me

[metsnfins]

and why do you have live chat for device and there is never ever an agent availanle

i dont want to call customer support from my phone because i am in my apartment, if i do place the call i will get disconnected,m and i want them to troubleshoot the phone

i have been a customer for years i just signed  a new contract a few months ago and i regret it

this is ridicyulous

[vzw_customer_support]

I understand and chat is a great feature to use if you don't have an alternate phone. The button for chat will appear when a representative is available.

We want to make sure that you have a working phone. Does this issue with service seem to happen everywhere you use the phone? Store representatives are able to order replacements as well. After the store rep saw that your phone was still having service issues, did he offer any more troubleshooting? If you have any battery saver apps please uninstall as those have been known to affect signal. Does your phone have any physical or liquid damage?

MarquiaF_VZW
Follow us on Twitter @VZWSupport

[supertracy323]

I appreciate your response. This happens both indoors and outdoors. This

happens at my home, the mall, my office - just way way worse at my home.

Even the salesperson at Best Buy watched it go from 4G to no signal for no

reason - hadn't even moved. I really want to get this fixed. It is utterly

ridiculous to have such a problem phone. I have been with Verizon for a

looong time.

On Wed, Jan 29, 2014 at 7:56 PM, Verizon Wireless Customer Support <

[vzw_customer_support]

Thanks for the extra details, supertracy323. It certainly appears the phone you have just isn't connecting to the network we strive so hard to provide. I know you tried the reset to your phone, but there is a setting I'd like you to turn off from the default option. Please go to Settings > Wi-Fi > Tap the Menu Key (to the left of the home button) > Select Advanced and turn off Auto network switch. This should help to stabilize the data connection for your phone.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport