Samsung Messages RCS support
jeffc73
Enthusiast - Level 3

Hey Verizon, I think it's time to activate RCS support on your network so phones like the Samsung Galaxy can start using RCS with the native Samsung Messages app. These are flagship phones. Is the new S20 going to not be supported. If Google can take over and make it work regardless of the carriers, then it should be easy for RCS to work across all carriers with any messages app no questions asked. These are modern times with 5G coming out and we still can't use RCS? That's pathetic. Get with the times (and tech) You claim to have the best network? PROVE IT!!!!!!

You have it enabled on the S9 but that phone is "outdated" but it is the only one that supports RCS with Samsung Messages? The S10 and Note 10 should have been updated months ago. And now with the S20 series, they should have it enabled out of the box. This has been really poor customer service. I mean, my $5/month Tello service supports RCS for my kids phone.  

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dsd990
Enthusiast - Level 1

Still unsupported on the Galaxy S20. Google messages is not optimized for the S20. If you use it instead of Samsung Messages, the screen doesn't wake when a message is received to show a glimpse, even when the feature is enabled.

Testing is not an acceptable excuse. That suggests that Verizon cannot compete with the other carriers who already support this feature on these same devices. Verizon would essentially be admitting "we aren't able to test and enable a feature as fast as our competitors.

usrnja
Enthusiast - Level 1

I agree, it's ridiculous that the Samsung Note 10 can't access RCS messaging!  I have to downgrade my phone, just to use RCS messaging?!!??!?!?!  This entirely smells of the "ISIS" verizon app  where Verizon was blocking (they deny it) the google wallet app!  Proven by the fact that another phone of the identical brand and version on a different carrier was able to use Google Wallet but not mine which is on Verizon.  Different phone back then but similar issue!  This seems to be a shotty customer service experience.  I have thought so many times leaving Verizon and would if I didn't have to switch my wife's phone and my daughter's iPad to another carrier also.  I might still do that.

Very frustrating indeed!

John Oliver also had mentioned this on segment about Net Neutrality (10:28 min)

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vzw_customer_support
Customer Service Rep

The last thing that we want is for you to consider leaving our Verizon family. We want to make sure that we are on the same page. How frequently do you use RCS messaging? DavidR_VZW

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Bmw58601
Enthusiast - Level 1

I understand it takes time and the network has to be upgraded. Is there a viable timeline for it or should everyone just keep using Google Messages for RCS? if it is available for the Note 20U I still don't have RCS and it is kind of terrible since Samsung's native messaging app is superior to Google Messages when it comes to using phone features. 

 

 

 

Thank you

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vzw_customer_support
Customer Service Rep

Bmw58601, I honestly wish that I was able to provide that detail. Truly, we are not advised of releases and updates until the information is available to our customers. This is specifically because there may be delays along the way and we would not want to have you waiting for that date and then there be an unexpected delay. LorenB_VZW  If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Jaynichols09
Enthusiast - Level 1

It is now January 2021. You have had 2 full years to get RCS for the S10. You can literally download Google Messages on the phone and use RCS but for some reason the default Samsung app does not have that ability and the Verizon S10 is the ONLY carrier and phone without the ability to do so. Please explain this to me. There is no excuse for not having it and even less excuse to not respond to these questions. Do not keep replying to this question and others with a standard, cut-n-paste response. Why isn't it available only for the S10 on Verizon but available for older models? If you can use RCS on Google Messages, there's no reason Samsung messages can't also if it wasn't for the carrier. 

tlbland0426
Enthusiast - Level 1

I also agree. I have the Z Fold 2 on Verizon, one of the most expensive phones you can get and guess what, no RCS using Samsung Messages.  I even recently received the Android 11 update through Verizon and it still isn't an option. There should be zero excuses from Verizon on why this feature is not enabled on every device on their network. And don't even get me started on all the other useful features they disable on Samsung phones so they can force you to pay for their services.

Mithex
Enthusiast - Level 1

Exactly this! They disabled the call and text on other devices feature as well...

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dsmoke
Enthusiast - Level 3

Brand new unlocked S21 ultra. Surprised and not surprised at the same time no native RCS support for Samsung messaging.  Yes google messages provisions correctly but pretty lame Verizon. This should be working out of the box. What is this the year 2000?

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CharliFaye
Enthusiast - Level 2

It's getting to the point where I'm almost thinking we should file a class action lawsuit. This has been going on for years now. Verizon keeps pitching itself as the apex predator of the phone world when it is not. 5G is not even available everywhere. Im in NC and I think maybe 4 or 5 cities, if that, has it. Not mine though. I'm 5 minutes from a military post. So it seems like it would at least be provided here. I've also noticed some admin menus and codes I can not access or input on my S20. Verizon has them locked. Mind you I purchased my phone directly from Samsung. I didnt have these issues with Sprint. I only left Sprint because I work in the basement of my company's building and Verizon is the company of choice for cellular access.

Verizon, it's 2021. Give your customers what we are paying for!

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vzw_customer_support
Customer Service Rep

CharliFaye, our goal is to provide you with the best wireless experience. We are very excited about the prospects of 5G coverage as it expands. Eligible devices and coverage information can be found on the following web page https://www.verizon.com/support/5g-mobile-faqs/. We recommend checking that website periodically for updates.

 

Regrettably, we do not have any information on modifying the phone through admin menus, but we would be happy to troubleshoot any general device issues that you may be experiencing. We look forward to providing you with the most reliable network experience for many years to come. 

 

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HaveBlue
Newbie

Why not just install google messages and use that. Rcs works with that and any phone and any Carrier. 

 

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Frizodanizzo
Enthusiast - Level 2

I guess since the s21 came out Samsung's plan is to can its own messaging app in favor of just using Google's so you win verizon you don't have to do jack but kick your feet up you lucky guys you. Apparently others are following suit lg, motorola, etc. 

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vzw_customer_support
Customer Service Rep

We apologize that we have no further updates, at the moment. You can view the most recent updates with this link https://www.verizon.com/support/samsung-galaxy-s10-update/. If you are experiencing any issues with your messaging. Please send us a Private Note, so we can further assist you.

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Bmw58601
Enthusiast - Level 1

It isn't available for the Note 20 U yet. Definitely not RCS and pretty annoying, I wonder when they'll flip the switch. 

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vzw_customer_support
Customer Service Rep

Bmw58601, you are absolutely correct, RCS is not yet available for the Note 20 U quite yet. As soon as that switch is flipped, your phone will get the network update so you may start enjoying that service from your new phone. Details on any releases are available at https://www.verizon.com/support/software-updates/. We do hope that you are enjoying your phone. LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! 

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Frizodanizzo
Enthusiast - Level 2

I ended up selling my note for a phone that uses that google messages by default. It's not quite as reliable on a samsung phone or any other phone for that matter other than the pixel the phone its technically made for. That's basically why everyone is complaining to verizon in the first place. You're the only network that somehow limits the rcs from working at all with the standard messaging app and the only options we have is to hope our friends use google messages or verizon messages + to use the features. Again that's if the person's phone has the app to work. The reliability standpoint and the fact probably 75% of samsung owners use that stock app because it's perfectly fine. Which leaves google messages and verizon messages + unable to receive rcs messages from them. You guys see the problem now ??? You push this app not everyone wants and another app also not everyone wants unless they own a pixel, and the rcs is useless between verizon to Google and useless from sms to Google and vice versa. So you have this huge mass of people unable to use anything rcs because they choose to use the app the phone came with, and it limits the rcs between google and verizon also. Another thing too is other networks unless they're using Google messages themselves due to this not working causes dropped messages. You essentially have to turn chat off for an at&t custom who's using the stock samsung messaging app with rcs because they're not remotely compatible at all. You need to implement it... It's not only crushing features it's limiting contact between friends and family too. 

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Tagguy
Enthusiast - Level 1

Just leave verizon. Answer is simple. I just did

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Frizodanizzo
Enthusiast - Level 2

Unfortunately where I live that verizon is the only one that covers the entire state rural and all. The state is primarily rural. At&t would be in second but doesn't cover but maybe 1/2 of that and t mobile only covering 1/5th of that. Plus pricing wise it doesn't come out any better with 3 lines on straight talk to get the rcs on verizon yes straight talk uses rcs on your network verizon geez. But overall losing the coverage and increasing my cost isn't something I'd do so I'm kinda stuck with em.

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vzw_customer_support
Customer Service Rep

Tagguy, we are sorry to hear that we have lost you as a part of the Verizon Wireless family. Having many options available is absolutely something that we all enjoy. Please know that when making changes to software we do take precautions and complete extensive testing both on our network as well as our devices prior to releasing products to customers as we always want to ensure that we are releasing quality products that work well for our most valuable asset, the customer. We do hope to have you back in the family in the future. LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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