Samsung S21 Ultra 5G no voicemail alert
Matwiss
Enthusiast - Level 1

This has been going on for about 2mo.

Notifications enabled.

Have to manually go to voicemail app to see if any new voicemail.  After going in to check, and retrieving one, call log shows that voicemail is available.  Sometimes other calls will begin to show voicemail avail, but not always.

I need to know steps to fix this issue - even if it comes to taking in for diagnostics.

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Re: Samsung S21 Ultra 5G no voicemail alert
vzw_customer_support
Customer Service Rep

It's important to receive voicemail notifications, Matwiss. We are here to help! Send us a Private Note so we can work on a resolution regarding your voicemail.

 

 

*Terean

Re: Samsung S21 Ultra 5G no voicemail alert
NinaDTX
Enthusiast - Level 1

Thousands of us are having the same issue starting in the ssme timeframe. Why are we sll sending private notes jnstead of Verizon publicly posting solutions?

Re: Samsung S21 Ultra 5G no voicemail alert
vzw_customer_support
Customer Service Rep

It is important to make sure we address all of your issues directly! We are here and ready to assist! Please send us a Private Note to proceed!

*Jorge

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Re: Samsung S21 Ultra 5G no voicemail alert
goaltenderone
Enthusiast - Level 1

I was able to fix this on a Samsung Note 20+ by enabling notifications for the My Verizon App. I had previously disabled and that was preventing my voicemail notifications. 

Re: Samsung S21 Ultra 5G no voicemail alert
vzw_customer_support
Customer Service Rep

That's great news to hear, and we thank you for sharing that info. Let's make sure that all is well.  Is there anything else we can assist you with today? We're always only a message away.

 

-Robert C.

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