My S23 Ultra received 2 updates in the last month. First one was 2.8.24 and called S918USQS2BXAD. After the update, my phone would randomly start getting hot and the battery life seemed to go down.
I had a second update on 3.5.24 called S918USQS2BXBD and now my phone is hot all the time and if I am using the phone I am losing 1% battery every two minutes.
The updates have completely messed my phone up and I don't know if I take it to a Verizon store or what. Anyone else having issues after these updates? My phone is exactly 1 year old and I am very frustrated.
I'm just throwing this out there because I've noticed my Kindle just totally drains battery after Amazon pushes some software update to it these days. Shutting the Kindle down completely and restarting it takes care of the problem, so maybe try that with your phone? Don't know why this happens.
P.S. - If your phone is a Verizon carrier model, check to make sure it hasn't downloaded a bunch of junk apps. Having a bunch of extra apps going also uses battery more and unfortunately the Verizon App Manager can't be uninstalled, only disabled. And it comes back on any time a software update comes out and tries to install stuff.
Thank you for the suggestions. I have restarted the phone a couple times, deleted any new apps that I didn't want and have cleared the system's cache twice. I believe the updates have thrown something off. The battery gets very hot while using the phone for mere minutes. Prior to the February update my battery lasted a day and a half and now after the two updates, it lasts not even half a day. Thanks again for the suggestions though.
Hello apowers616, being on top of your service is crucial, especially if you are encountering Samsung S23 Ultra battery issues. Verizon is here to help.
If you encounter any tech issues in the future, do not hesitate to use our Troubleshooting Assistant for further support: https://www.verizonwireless.
We sent you a Private Message, please review at your earliest convenience.
~Gilbert
My battery was at 70% and I watch about 45 minutes of Hulu and my battery had drained to 14%. Something is definitely wrong with the most recent patch. What's the over/under for how long they drag their feet before they figured out the pushed a buggy patch and rectify it? My guess is it'll take a week or 2. They should have "roll back" patch option to let users get back to a stable patch until they figure it out......but that makes too much sense.
Fingers crossed they get it figured out.
We want to make sure your device works properly. Do you see any damage on the device? Are all apps up to date? ~Geo
I went to a verizon store and spoke with the manager there. He had not heard of anyone having my same issues after the updates. He did witness my phone lose 20 % batter in the 45 minutes I was there, not even using the phone. He connected me with customer support and they were able to get me a replacement phone. I now have that and was super nervous as the replacement phone automatically did those two updates this morning but the phone seems to be doing just fine. I still have 43% battery left at the end of today, when I started around 95%. For whatever reason, my other phone went wonky after the updates but I am good now. Thank you!
I've noticed the same battery issue since the update as well. Nothing on my phone has changed since downloading the update. No new apps or anything. It's all over the Internet about it as well.
Hello, mk7se. Thanks so much for this info. Ensuring your phone works properly is a must as we know how important it is to stay connected. Software updates are meant to enhance the phone and my apologies to hear you are experiencing issues with the battery since the update. May I ask, have you completed a factory data reset yet? This is a step we typically request upon completing an update to ensure everything is working well. Please advise.
-Natasha
My unbranded , unlocked s23 also had those same updates and now the battery drains in a couple hours if the power is on and drains completely overnight when SHUT off. I have factory reset it twice with no improvement. Yesterday, I factory reset it and just shut it off at 98% battery. This morning I tried turning it on, nothing. Plugged it in and it started charging at 0%. Since I bought this straight out two months ago from Samsung and did not put insurance on insurance on it, guess I'm just screwed.
Has anyone tried filing a bug report with Samsung? It seems like they need to patch something with their firmware, much like how newer Google Pixel phones were getting bricked with the Android 14 installation until a software patch was issued.
Hi Avax63. We hear your frustration with your phone's performance and issues. We are here to provide you with complete troubleshooting steps that yes, would include the factory data reset and make sure that data and contents ARE NOT restored before testing. Please reply to the following private message and we can get into more details for you.
-Deb
I agree, being able to do a roll back would be so helpful.
We want to make sure your service and device work perfectly. Please tell us, does your device have any signs of physical or water damage? Have you tried any troubleshooting steps? ~Geo
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