Tried to take advantage to the S7 BOGO and still trying. Submitted all the necessary info on 3/23/16 (well before the 3/31/16 cut-off) and added the line. So, I just keep tracking my rebate through the provided website. 4/15/16 I'm shocked to see my rebate is invalidated and a whole litany of problems; some of which are really weird. But, through the chat message feature, the customer service representative is able to resolve all the "issues" and resubmits my rebate saying "all is well" and to just keep tracking over the next 15 days to find out when my rebate card has shipped.
Well, come to find out that my rebate is invalidated once again, around the end of April. This time the reason is "your purchase information is not eligible for a rebate". This makes absolutely no sense. Contact the customer service rep via the chat feature and ask "why is my rebate invalid?" The rep writes "your purchase information is not eligible for a rebate". Ummm...OK...WHY? The rep writes that they "don't know why" and that all my information is submitted correctly. The rep then "escalates" my submission to "upper management" and tells me to wait 15 days for a response. I'm like "OK".
15 days later, keep on checking my status, still marked as "invalid". Get back on the chat feature with customer (dis)service and ask again what is going on. The rep doesn't know what is going on, cannot answer the simple question of "what is preventing my submission from being approved" and re-escalates my submission to "upper management"; oh, wait 15 days.
Wait 15 days (do you see where this is going?) and still invalid. Get up on the chat, and, nobody knows anything. They now say that the escalation of the submission is pending and once that is resolved I'll get my card. They ask me to wait...guess how long...15 days and then contact them. I ask to speak with a manager and the chat rep says that the only way to do that is to call the 1-800 number. I call. The person I speak with [Removal required by the Verizon Wireless Terms of Service] : massive confusion, anger, blood, and guts. The manager says that they will escalate the submission again and wait 15 days.
After that I called the regular Verizon Customer Service number (as opposed to the rebate help line) to lodge a complaint. Describe my situation but to no avail. The customer service rep records the complaint but cannot provide any resolution; you see, the rebate department deals with that...aghhhhhh!
15 days pass, no resolution. Contact rebate people, but they are somehow more than useless. I sit here in limbo, [removed], thinking about how T-Mobile will cover my switching costs and how I won't have to change out my sim card when I travel to Europe with T-Mobile's service. I am writing to Verizon Wireless now to begin the mandatory arbitration process by filling out a "Notice of Dispute" form and sending it in. I will then move to small claims court and continue as my attorney advises. Who knows, maybe this will be a whole class action thing?
If anyone else is having problems, please sound off.
MsMarz77,
We appreciate the additional details and for keeping us updated. In terms of validating your promotion and ensuring that you receive it, you would have done the right thing by contacting our Rebate Center. At this time we would recommend waiting to hear a response back from our Rebate Center or reaching out to them directly to determine the status of your claim. Our Rebate Center representatives can be reached by calling 1-800-457-0864.
AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
But the claim has been processed as invalid far as i understand? I feel
like i hit a dead end and yes did everything i could...can you help resolve
this once and for all?
On Jul 16, 2016 11:09 AM, "Verizon Wireless Customer Support" <
By the way...the last call i had with the rebate center today at about
9:30am PST, i spoke with a really nice lady name Jillian who assured i
would get a call back from a manager in 30 min to help me resolve and its
going on close to an hour but unfortunately no call yet.
I would highly recommend looking into T-Mobile. They have a much better data plan and lower prices. The process to recover your ETFs is a little arduous, but manageable. For my situation, it was the much better deal with massively more data and T-Mobile had a BOGO deal for the Samsung Galaxy S7 Edge when we switched. Keep an eye out for another deal like that and take the plunge.
In omaha ne there is almost no t mobil service just sayin so ur paying for something ur not gonna get. Well theres service but it is sketchy.
Sent from Yahoo Mail on Android
On Sat, Jul 16, 2016 at 2:20 PM, CHAWAT19<forums@verizonwireless.com> wrote: img
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Samsung S7 BOGO Scam/Fraud/Lies
created by CHAWAT19 in Samsung Galaxy S7 and S7 Edge - View the full discussion
I would highly recommend looking into T-Mobile. They have a much better data plan and lower prices. The process to recover your ETFs is a little arduous, but manageable. For my situation, it was the much better deal with massively more data and T-Mobile had a BOGO deal for the Samsung Galaxy S7 Edge when we switched. Keep an eye out for another deal like that and take the plunge.
Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community
Start a new discussion in Samsung Galaxy S7 and S7 Edge by email or at Verizon Wireless Community
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T-mobile also has trash coverage and even worse speeds you get what you pay for... Where exactly do u live that their isn't WiFi practically everywhere you go? My Grocery store has Hi-speed WiFi, the Mall, Walmart, my Gas Station even has it if your city doesn't I suggest moving and definitely don't switch from Verizon if you want your phone to have a signal in timbuktu where you live.
VZW4life๏ธโโ๏ธ
I'm in same boat as you Verizon Bogo Samsung Galaxy edge the rebate Center oooooooha aagh hate them.
When I am promised a rebate, I expect to receive it. We certainly want that for you PHRED47. The best step is to contact the rebate center: http://bit.ly/29dwjHi The phone number would be: 844-408-8471.
RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Same issue here. I recently was told everything looks fine they don't know why it won't go thru wait 15-30 days while its escalated to upper management. They didn't even bother to change my status to pending for a month like last time. I feel scammed
DId all of you purchase using the required device payment plan?
IF you used a contract to upgrade one line or paid full price you did not meet the BOGO terms which require both phones be purchased with Device payments.
I switched to verizon in March partly because of this deal. I submitted everything online that they needed the 1st time. I just finally got approved 4 months later. My status is finally approved mailing in progress. This was the worst experience ever for any sort of rebate i've ever dealt with. If it wasn't for such a large sum of $ i would have given up earlier. Funny that i finally get approved after complaining online
Same all over. ATT BOGO and switch was more popular than expected
Yuuuuuuuup.......Same exact problem. I'm going into my place of purchase to hopefully resolve the exact problem. Cannot believe I got duped into buying not ONE $700 phone, but now TWO...... NOT GOOD CUSTOMER SERVICE
I feel like I should speak to my attorney as well. I have had NO RESPONSE from "the rebate center" . I have been a LOYAL Verizon customer for YEARS, when all of the sudden I have to pay WAY more (almost double) for a plan that limits my data and I got duped into a BOGO that "hasn't been resolved". T-M#$ILE will give me unlimited everything for $35/ a month. Almost worth canceling for considering my bill is 4 X's (more actually) than that paying for the other phone and its bill. DUPED
We definitely appreciate your loyalty to Verizon. We don't want you to leave over this. I am sure the rebate center is working on this for you. When was the last time you called them? Have you used this page as a way to communicate with them: http://bit.ly/2aobagG ?
AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I have not tried contacting them through the site you suggested. That will definitely be my next step. I was just emotional. I do LOVE VERIZON and that is why I have stayed with Verizon. I will surely follow up with the process you suggested, and hope to receive my rebate soon. Thank you for replying and for your professional patience with my unruly post.
I have to keep calling to update info due to "invalid" three times now. I keep getting the magic 15 days too. I've been told by 3 different customer service reps after each update that the information is fine and that i'm "all set". We'll see. Wished I hadn't joined Verizon but because of this offer, I did. Very frustrating. Now i'm stuck for 2 years.
If you are stuck with Verizon Wireless for two years it sounds like you purchased the phones under contract instead of Device Payment installment agreement which was one of the requirements of the BOGO offer.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I have an installment agreement.
Then you are not necessarily stuck for two years. You can pay off the balance of the installment agreement and you are free and clear to switch to another carrier if you so desire.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I just got my 4th email stating there was an issue with my rebate 9 hours after talking to a verizon rebate customer service agent. I once again had to confirm all my submission information and was told that everything looked fine. What is going on? Now I have an extra 15 days or 8 - 10 weeks...... i'm so confused but i'm not giving up.....
Has anyone received their rebate for the samsung s7 edge bogo?
Start a new topic or ask questions in the open forum.
