Samsung S7 Send directly to voice mail
KATMUR59
Enthusiast - Level 2

On my Samsung S7 I used to be able to select to send a contact directly to voice mail. I no longer see that option. What happen to it or how can I send a contact number directly to voice mail.

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tikibar1
Community Leader
Community Leader

On an S6 with Nougat and the latest updates, there are at least two ways to block a contact: 

Contacts > tap the contact > tap Details > tap the three dots in the upper right-hand corner > tap Block Contact

Phone > tap the contact > tap Details > tap the three dots in the upper right-hand corner > tap Block Contact

Since the S6 and S7 are similar ... do either of those work on your phone?

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Ann154
Community Leader
Community Leader

Have you opened the specific contact to edit and see what your options are under the listing or the menu button?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

KATMUR59
Enthusiast - Level 2

Yes I have. That's where it used to be. That option is no longer there after the last Verizon update.

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jrh4054
Specialist - Level 3

I haven't done the Nougat update yet, and I have no option to send contacts calls directly to voicemail.

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KATMUR59
Enthusiast - Level 2

That's irrelevant. I used to have it, now I don't. What you think I'm making it up?

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bellmom123
Newbie

That feature is no longer there. Big bummer. I loved it

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KH-Michael
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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vzw_customer_support
Customer Service Rep

bellmom123, having the ability to send calls directly to voicemail is great. Don't worry. You can still send calls directly to your voicemail with Call Forwarding. Take a look at the Call Forwarding FAQs. https://www.verizon.com/support/call-forwarding-faqs/  Does this information help? JacobG_VZW

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tikibar1
Community Leader
Community Leader

On an S6 with Nougat and the latest updates, there are at least two ways to block a contact: 

Contacts > tap the contact > tap Details > tap the three dots in the upper right-hand corner > tap Block Contact

Phone > tap the contact > tap Details > tap the three dots in the upper right-hand corner > tap Block Contact

Since the S6 and S7 are similar ... do either of those work on your phone?

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KATMUR59
Enthusiast - Level 2

Ok, yes I can go through and set Block call, which I guess does what I want and sends the number straight to voice mail. I thought Block call totally blocked the caller. Why didn't they just label it Send to Voice mail? Anyway I good with that. Thanks.

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Ann154
Community Leader
Community Leader

Other phone models had labeled it as send to voicemail. Samsung chose a different terminology for the same functionality.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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