Samsung S7 battery issue

[SUM1_MAKISH]

Hi,

I have a Samsung s7 which is more than 1yr old. My phone keeps getting hot periodically. Recently I noticed that the rear side of the phone had opened up and the phone keeps restarting if not on charging model till all battery is drained. Could you please suggest what should I do?

Thanks.,

MS

[jrh4054 · Accepted solution]

If the back is open, your phone is damaged.  If you have insurance, make a claim.  If you don't, you need to contact Samsung.

[vzw_customer_support]

We certainly want to see you have the best device experience. As you are concerned about the temperature and the internals of the phone are exposed, I would suggest taking the device into one of our corporate stores found via http://www.vzw.com/storelocator for further evaluation. 

YaleK_VZW

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