Samsung S8 Plus keeps cutting out on phone calls

[Char250]

Incoming and out going calls.

I can no longer hear the person I am talking with nor can they hear me.

I have tried just using the speaker phone but still having issues.

[vzw_customer_support]

Look no further help has arrived DANORT59. I know how important it is to make sure your calls are crystal clear.

When did this start? Does this happen with every call? Does the audio work if you play music on the phone?

JohnB_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Char250]

Thank you for responding JohnB!

This problems has been on going since I received the phone.  Audio works fine, I work from home so my phone needs to work!  I have gone into advance calling and deselected HD Voice and video calling and reset my phone.  Still having the same issues.