Samsung galaxy s 21

When will the voicemail issue for the s 21 be resolved?  You guys said it was samsungs fault, and to wait for software update.  We'll, got the update today, and it's still not fixed.  I was on the phone e with them for 2 hours today and they said the problem is not on their end, and that is on your end.  So, which is it?  I'm really sorry that I got this phone. I should have stayed with a note instead.  For as much as we pay for these, there should be no issue.  Tired of the runaround.  It's been going on since Nov. 30th.

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