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Samsung s11 drop calls

Maryaw102870
Enthusiast - Level 1
‎05-23-2023 05:23 AM
  • Has anyone experience dropped calls after upgrade and new sim card? My service was fine til then. Can call but call ends sfter 15 sec. I spent 3 hours on chat to no avail. I am a senior citizen cant afford new phone
  •  Maybe looking for another csrrier!
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An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
‎05-25-2023 05:40 AM

Hello, Maryaw102870, I'm very sorry to hear that you're running into an issue with dropped calls and this is causing you to look into switching providers. We know how important it is to be able to have reliable service and are here to help with your concern. You mentioned this happened after an upgrade. What model phone did you purchase? Are you experiencing any issues with text or data? Is the calling issue happening when you are at a particular location?

-Lauren

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