Same issues as countless others. Since late January, network service goes in and out. I drive across state (Florida) for work and phone only connects to wifi for network service.
Tried all troubleshooting steps from level 1 and level 2 support.
Have gone to a Verizon store as well.
It seems all they want to do is upgrade my phone for a surcharge or have me submit a claim through insurance. And insurance wants to charge a $99 fee for a replacement phone .
This is a well known issue with this phone apparently if you search this community.
Why is this not replaced for free? Why are you customers being treated in this manner? How is there not a recall on this or a solution in place already? How are the normal reps or stores not aware but yet level two support is?
Has anyone had any luck getting a new phone without paying the replacement fee? This seems ridiculous since it is an issue on their end, and not ours as a customer that purchased the "top of the line" phone.
Hello, being on top of your account is crucial, especially if you are encountering network issues. Verizon is here to help.
What recent changes have you made? Who else is experiencing this problem? What exactly happens when you attempt to use your equipment (cal, text, data)?
~Gilbert
I have the same questions. Since my phone is over 2 years old I have no recourse. So, nobody cares. What's even more ridiculous, is that Verizon wastes your time as well as their tech's time for countless hours and days trying to fix a known issue that is not fixable!! One would think that Verizon would at least have the courtesy to not waste your time and theirs by having you speak to tech after tech, day after day!!! It's just horrible customer service.
Start a new topic or ask questions in the open forum.
