My wife's phone (Samsung s22 ultra) is losing all cell phone network connectivity in certain areas/locations where we live while my phone has perfect network connection. We are on the same plan. It is reproducible. It's frustrating for her.
We have tried the following things: Factory reset, reset network/phone settings, eSim, new physical sim, and all software is up to date. The phone is in perfect condition. Verizon wants us to pay off $800+ for a phone that obviously has a network/software issue and get a new one which is unacceptable.
Afyer doing some searching it appears this is a pretty common problem with the s22 ultras. Anyone been able to resolve this particular issue?
We want to help you get your wife's device working properly on our network. Please reply to our private note.~Peter
We want to help you with your concern regarding your wife's device. Please reply to this message so we can assist. ~Peter
Hello! She is still having major issues and I'm watching this post. Any ideas or things we can try is much appreciated.
We are sorry to read that you are still having issues with one of your devices, we have sent you a private note to further assist.
~Freddy
We are always here to help, and if you still need assistance, please follow the previously sent link, and well be happy to further look into this.
~Freddy
We still haven't heard anything from Verizon. We opened up a network support call. It has been over 7 business days with no contact. Anyway to get increased priority on this?
We can check on the status of this ticket. We've sent a private message. ~Peter
We can check on the status of the ticket. Let us know if you still need assistance. ~Peter
We want to check on the status of this ticket. Please let us know if you need assistance. ~Peter
haribaskark76, we never want you to have problems with your service. We'd like to help you get everything back up and running. We'll send you a Private Note so we can gather more details.
~Jesse
I have the same issue. End of June and beginning of July the phone would lost mobile network connection. At locations where I use to have service, it is lacking. It is ridiculous that I now have to walk outside my house to make phone calls. At work, I need to drive or walk about 400 yards to a main road to set service. I have talked and went through the whole trouble shooting to level 2 support without any change. I am very frustrated and feel Verizon is not doing enough. I have missed emergency work calls and other important meetings.
Mosbius,
I am very sorry to hear about this experience, we want to do all we can to ensure that you have the coverage you need. We are sending a Private Note to assist you further.
-Colin
Still trying to deal with this issue. Verizon Customer Service is a joke!
Mosbius. we're sorry to hear that you're still having problems with your service. We're going to send you a Private Note so we can gather more details.
~Jesse
Maybe you should have a public chat so we can all get an answer
We definitely want to make sure that you stay connected at all times. Please tell us, does this happen during specific times of the day? Is this only impacting your device? ~Geo
My spouse's phone doesn't connect to cellular outside of wifi. No cellular anything, No phone calls, no text, no data. Verizon store changed out the physical SIM card, but that did nothing.
Anytime I'm available, the Verizon store is closed. We can't afford a new phone.
I, too, would be concerned if my spouse's phone had a similar issue, dawnadamfred. I know I would want to make sure they could stay connected. We're here to help. Please be on the lookout for a private note from us so we can assist.
-Joseph
Sim Card and eSim replacement does not help. It is my opinion the issue is a combination of phone and Verizon network issue. I just visited PA and had much better service but still had the same issues but much less frequently. I think Verizon, should replace or upgrade my device to rectify this issue. 6 months of headache dealing with this phone and Verizon! Ahhhh!
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