Samsung s23 not recievimg texts
Robinbutler111
Enthusiast - Level 1

I did all the troubleshooting for the Samsung s23 not receiving texts and it is still not working. Can anyone help

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7 Replies
vzw_customer_support
Customer Service Rep

I'm sorry you're having trouble with your text messages. To get a few more details, there are a couple of questions that need to be asked. First, are you not receiving any text messages or messages from a specific number? What messaging app are you using? Finally what's the zip code where you're having this issue.

-John

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Robinbutler111
Enthusiast - Level 1

30106 is zip code. Not reciveing any texts from anyone. Not in airplane mode. Reset network. No blocked number. Nada. Using the default messaging app on my phone. Blue on outside white on inside 

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vzw_customer_support
Customer Service Rep

Thank you for the additional details. Are any other devices having the same issue? Are your other services working correctly?

~Freddy

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vmachan
Enthusiast - Level 1

Was this issue resolved? I am having the same issue with my Samsung Galaxy 23 phone after doing the last system update last week. Using the default messaging app and texts are not being sent or received.

Other devices appear to be okay so far. Other apps on this phone device also appear to be okay so far.

Could you please help?

vzw_customer_support
Customer Service Rep

Vmachan, sorry youโ€™ve been having issues with text messaging. Iโ€™m sending a Private Note so we can look at that further. 

-John

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Jjabrams
Enthusiast - Level 1

Has anyone found this solution!? I have same problem. 

 

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vzw_customer_support
Customer Service Rep

Hey there, Jjabrams, thanks for reaching out about your messaging. When did this issue start? Are you not receiving any messages at all? Are you able to send okay?

-Lauren

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