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Saving pictures to SD card
jh1046
Member

I find I cannot save any .jpg pictures that are sent as attachments to my sd card.  Any suggestions?

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Correct Answers
Re: Saving pictures to SD card
ChristinaB_VZW
Verizon Employee

Hi Jh1046,

 

I understand your frustration with saving pictures to your SD Card. I would like to provide you with some additional troubleshooting. 

 

First, have an email sent to your phone that contains a picture. 

 

When receiving the email, please follow these steps. 

 

Open the email

Press the icon to the right of the picture (it looks like a floppy disc)

Your screen will then get a pop-up that says "Fetching Attachment"

Once that is done, the picture is saved to your SD Card.  

 

Please post back with your results, thanks!

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Re: Saving pictures to SD card
mdram4x4
Leader

email or texts?

 

if email there should be a download optionunder the pic

 

for texts

open the text

press play on the image

press menu

select image

select save

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Re: Saving pictures to SD card
Wildman
Sr. Leader
Sr. Leader
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Re: Saving pictures to SD card
jh1046
Member

E-mails - there is not tag below the picture and if I open the picture I cannot open the menu.  Nothing happens.

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Re: Saving pictures to SD card
Herbb623
Novice

Once you open the picture, does a menu come up if you 'long' press on the picture itself?

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Re: Saving pictures to SD card
jh1046
Member

No it does not

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Re: Saving pictures to SD card
ChristinaB_VZW
Verizon Employee

Hi Jh1046,

 

I understand your frustration with saving pictures to your SD Card. I would like to provide you with some additional troubleshooting. 

 

First, have an email sent to your phone that contains a picture. 

 

When receiving the email, please follow these steps. 

 

Open the email

Press the icon to the right of the picture (it looks like a floppy disc)

Your screen will then get a pop-up that says "Fetching Attachment"

Once that is done, the picture is saved to your SD Card.  

 

Please post back with your results, thanks!

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Re: Saving pictures to SD card
jh123
Member

I had tried that before and it wasn't working - it is working now.  Not sure what changed.

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Re: Saving pictures to SD card
LenaA_VZW
Verizon Employee

Thank you to the community for the information provided. Helpful as always!

 

jh123, I am glad to know that it is working now. We are glad that we can assist. 

 

Have a wonderful day. 

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Saving pictures to SD card and contacts to phone
jh123
Member

Guess What???  It's not working again - I received two e-mails with pictures attached that I wanted to save to my phone and it won't work.  Also, I wanted to add a contact from an e-mail and that also did not work.  What is going on with this phone?  I am really unhappy with this Samsung Fascinate.

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