I haven't done much with my phone at all. I've only had it for a week, and I made sure I got the extra coverage on my phone. I noticed scratches on my phone the other day, and was really surprised. I contacted Asurion to make a phone claim, but they said I'd have to pay 200 dollars to get it fixed or get a replacement device. I just moved to this country, and I was under the impression that if the device is extremely fragile, I could get it repaired, especially since I pay for the extra coverage. Where do I file a claim or complaint in order to get my phone repaired, or to get a replacement device?
NO. When a device is made of plastic and glass, you are expected to put a case and screen protector on your phone, or expect it will get scratches.
All insurance has a deductable.
I Would never carry around a $500-900 device around without protecting it with a case. I buy all my cases on Amazon, which is much cheaper than retail store prices. Stick with 4-5 star cases and screen protectors.
Scratches aren't really a warranty issue. Hardware failure, broken screen, software crash...yes. No warranty covers scratches, since it's doubtful that any manufacturer documentation speaks to such things like scratches.
just get a case and you won't see the scratches anyway. the way your protection works is that you only have to pay $200 to get the phone replaced. HOWEVER, they will likely send you a certified "like new" phone. unless you buy a new one for full cost, you aren't going to be getting a new phone. just put a case on it.
IF you like it you shoulda put a case on it, oh, oh, oh.
(sorry, you struck a Beonce' cord there)
I'm interested to see how this turns out. Especially shipping a phone back. I've been out of touch a while so don't know if those "I sent my phone back, but am being charged" posts have still been on going.
Scratches easily happen, more so if you've been storing your phone while wearing any gear/rough clothing etc. I hope you realize that the S6 Edge is difficult to find a decent screen protector for and when I looked awhile back for someone I wasn't impressed by any of the options; none of them actually cover the Edge bit and even some of my favorite more expensive brands of screen protectors didn't have good reviews. The Gorilla glass should be strong to withstand a lot, but it won't remain perfect no matter how hard you try.
Not as often, but I still see a lost return, or a charged for broken phone complaint
OF course it will matter what is meant by "scratches" too
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