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Screen brightness was accidentally set to "no brightness"
tcarley
Newbie
โ€Ž04-07-2017 10:01 AM

I accidentally turned the brightness to all dark. Now, of course, I can not see the start screen to adjust the setting! Help!

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kathy65793
Master - Level 1
โ€Ž04-07-2017 10:03 AM

What model phone do you have?

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tcarley
Newbie
In response to kathy65793
โ€Ž04-07-2017 10:16 AM

Galaxy s7 edge

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demmo86rt
Champion - Level 3
โ€Ž04-07-2017 11:08 AM

Go into the closet, close the door and see if you can see the screen then... Merry work better at night.

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katrinan_vzw
Verizon Employee
โ€Ž04-07-2017 11:51 AM

Oh my, it's seems you are definitely in a dilemma. Let's get your screen back to default brightness. Were you able to get the screen changed? If not, we will need to do a Factory Data Reset here: Factory Data Reset (Powered Off) - Samsung Galaxy S7 / S7 edge | Verizon Wireless

Katrina_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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