Screen broken, cant access anything on phone.
JohnK85
Enthusiast - Level 1

I am unable to access any of my data or apps on my existing phone that is being warranty/replaced.   How can I access it to make sure I get everything I need?

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Re: Screen broken, cant access anything on phone.
vzw_customer_support
Customer Service Rep

We are truly sorry to learn your device screen is damaged. Verizon offers you different options to transfer data from your old to your new phone. Do you recall what is the application you used to back up the damaged device, so you can transfer your information? Please check the information and options in the link below:

https://www.verizon.com/articles/how-to-transfer-files-from-your-old-phone-to-another/#:~:text=An%20....

 

~Maria

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Re: Screen broken, cant access anything on phone.
vzw_customer_support
Customer Service Rep

We are truly sorry to learn your device screen is damaged. Verizon offers you different options to transfer data from your old to your new phone. Do you recall what is the application you used to back up the damaged device, so you can transfer your information? Please check the information and options in the link below:

https://www.verizon.com/articles/how-to-transfer-files-from-your-old-phone-to-another/#:~:text=An%20....

 

~Maria