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Screen timeout while on calls
Idaho16
Newbie
‎10-10-2010 09:48 PM

When I am on a call the screen times out and comes back on like normal. When I am on a call on speaker phone or blue tooth the screen times out after a few seconds and does not come on with our pushing the power button and the unlock code. This makes the phone impoosible to use (calendar, other features) while on a phone call. I have power save mode off and the screen time out set for 10 minutes.

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Re: Screen timeout while on calls
gu4u2
Newbie
‎10-14-2010 02:31 AM

I have the same problem. When I'm on a call using Bluetooth, the screen locks and I have to press the power button and then unlock the screen to hang up the call. It is very annoying. This does not happen when I call with the phone against my face.

 

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Re: Screen timeout while on calls
moates
Contributor - Level 3
‎10-14-2010 05:05 PM

 

 I have provided some information below that may help.

 

Step 1 – Complete a soft reset on the device. To complete a soft reset please follow the instruction below:

-Power off the device
-Pull the battery out for 15-20 seconds.
-Place the battery back in
-Power on the device

 

Step 2 – Program the device. Instruction given below:

-Dial *228 and press send
-Listen in, and press option 1 once the recording prompts you
-Shortly after (30-45 seconds) the programming should complete.

 

Step 3 – Ensure that nothing is blocking the proximity sensor (on the upper left hand corner of the screen to the left of the speaker).

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Re: Screen timeout while on calls
Idaho16
Newbie
‎10-15-2010 12:09 AM

This worked, thank you.

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Re: Screen timeout while on calls
Idaho16
Newbie
‎10-18-2010 10:11 PM

My phone is back to doing the same thing. I have tried the soft reset recommended but it does not fix the problem.

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Re: Screen timeout while on calls
MiMeQu21
Contributor - Level 3
‎10-20-2010 10:46 PM

Sorry, hit the wrong button.

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Re: Screen timeout while on calls
moates
Contributor - Level 3
‎10-25-2010 04:28 PM

I regret to hear that the previous steps only temporarily fixed the issue. Since the previous steps were already completed, in addition to completing some steps of your own,  I would recommend a hard reset of the device.

 

***Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. Only perform this reset if absolutely necessary.

 

I have provided the instructions to complete the hard reset in the article listed below:
http://support.vzw.com/clc/devices/knowledge_base.html?id=35372

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