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Second refurbished phone that has major problems
kabull
Novice

Well, after the update came out and it did nothing for my signal strength/call quality issues, in fact they may have been worse, I decided to call Verizon and they decided it must be my phone.  So, I got my first replacement.  Didn't use it much as phone the first few days although I did notice that it would not allow me to receive pictures.  Signal strength was still registering the same as my original phone by dbm levels.  Then when I started using the phone the mic would cut out.  Happened over and over in a period of two days. This wasn't a problem with my old phone or at least to this degree.  It was so bad, I went back to the old phone and sent the first replacement back.  Verizon then sent me another replacement.  I have used this one for a period of four hours and have experienced a complete loss of signal ten times and the call drops.  What on earth is going on here???  The call goes dead and I look at the phone and I have a gray triangle with an x in it.  Also during the call there is a ton of high pitched noises.  The Verizon person did a check on my exact location before she sent me the second refurb. and said that I am in an extremely strong 4g coverage area, so that is not the issue.  I am extremely frustrated.  Has anyone else experienced this?  I thought these phones where thoroughly checked out??  They both looked brand new.  For anyone who has receieved another model, did that work?

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Re: Second refurbished phone that has major problems
kabull
Novice

Oh after three drop calls while being on the phone with Verizon and switching back to my original handset I was told that Verizon is no longer switching these phones for different devices (Razor).  There are new patches and updates in the works and my only option is to keep receiving refurbs.  Unreal..........

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Re: Second refurbished phone that has major problems
rtsundara
Member

My first phone worked fine  from December ! replaced due to a single bad pixel (Bad Decision Smiley Sad) ! Then next two replacements were bad ! Frequent signal drops, call drops excessive battery drain etc etc .. Not sure whether this is phone issue or 4.0.4 update issue ? Not sure what to do next ?@@

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Re: Second refurbished phone that has major problems
kabull
Novice

I hear you, I called Verizon back tonight after the sixth dropped call.  Call dropped five times trying to get to a tech.  I went back to original gnex and was told that I needed to call back from another line and do a factory reset on the new device before they could help me any further.  WHAT, I was told I needed to call back from another line earlier ....drove 30 miles to meet my friend and the tech called and did some stuff and said I was good to go.  Now after many dropped calls I was told I needed to do a factory reset.  WHY DIDN'T THEY DO THAT IN THE FIRST PLACE.  I took the phone out of the box and installed nothing...........shouldn't it have been reset before it left?  I must say I feel as if we are getting a major run around.  My original g nex has terrible signal strength and call quality but at least the mic doesn't cut out as it did in my first replacement or drop calls every five minutes as it did in my second replacement.  They are clearly sending out phones with major issues that have not been fixed.  At one point today I was told that the replacements come directly from Samsung and at another point was told that Verizon is the one who sends them out after giving them a thorough inspection.  WHICH IS IT?

I too am not sure whether it is 4.0.4 , ICS or the phone but there is something terribly wrong here. 

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Re: Second refurbished phone that has major problems
rtsundara
Member

I am confused whether to go for third replacement or stick with the second one ! 100 % charge... After 3 hours of locked screen it shows 51% !  I am not sure when the replacement spree will end Smiley Sad

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Re: Second refurbished phone that has major problems
shirke
Member

Verizon is giving reconditioned phone because all they are doing is just swapping bad phone with another bad phone

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Re: Second refurbished phone that has major problems
commonsense101
Sr. Member

please know what you are talking about.. they get the phones from samsung

what apps are you putting on each phone? try to do a reset and dont put your gmail back

Calling tech support on the phone you have a problem with---ROFLLLL

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Re: Second refurbished phone that has major problems
kabull
Novice

Phones both reset by me............no apps installed on purpose and both CLNRs were clearly defective.  Finally got Verizon to admit it today after the second one dropped 12 calls in a half of an hour.  COOL 

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Re: Second refurbished phone that has major problems
rtsundara
Member

So what's the action after admitting ? Another replacement?

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Re: Second refurbished phone that has major problems
kabull
Novice

Yes, another replacement.  I was told that according to the contract I signed all they have to do is to keep sending CLNR phones.  They owe me nothing more.  I asked if there was anyway I could get a brand new GNEX, in case they have improved some issues on newer models and I was told no.  I was also told that they are no longer swapping the GNEX for Razors for people who have trouble.  They told me that Samsung has acknowledged that there is a problem and is working on a patch and I would have to wait for that.  I was told by the tech that if I go through several CLNR phones they would look at my case and work real hard to get me a Droid Bionic oh and a CLNR Droid Bionic.  I believe that's a phone I could have purchased for 99 dollars back in December when I paid 299 for my GNEX.  Needless to say I was shocked.  Or that they could give me an early upgrade but I would lose the unlimited data plan. 

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