Security Update Won't install
tincan7
Enthusiast - Level 1

Got a new S7 yesterday.  A few Android updates successfully took place.  1 update won't install.  I get the notification to install, go through the install procedure and the phone reboots.  After a few minutes, I get the "update available message".  The update is NRD90M.G930VVRS4BRA1.  Any ideas would be appreciated, thanks!

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tincan7
Enthusiast - Level 1

App was blocking update.  VZW had me reboot phone in safe mode and was successful.

vzw_customer_support
Customer Service Rep

We're so glad to hear you were able to get your device updated, tincan7. Please feel free to reach out to us for any future assistance, http://spr.ly/6589DTElx.

 

DanielleR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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