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I've tried updating my fascinate at least 20 times now, keep getting Code: 500 server unavailable. Tried factory reset, *228 and 1 but nothing seems to work. Even went to a Verizon store and they didn't help me at all, just said wait for the an update when it's ready.
My service is fine where I live, so it's not that.
I had exact same problem on 1 of my 3 Fascinates.
Fix was the following:
Call cust service. Tell them you're having a problem with your phone and please
transfer you to tech support.
Tell tech support the problem.
Tell them according to the Verizon Wireless community forums, this is a probable fix.
Have them 'remove/drop' your phone from their network. They'll need the MEID for this under the battery.
Then have them add your phone back to their network. Should take all of a couple minutes, tops.
Once they've readded it. Call *228 and do option '1' to activate your phone.
Then try the update again. Odds are the updates will now work.
This has fixed this exact problem for a lot of people.
FYI. Latest version is ED04. Menu...Settings...About phone. look at baseband or build number.
Market12, I would certainly like to assist you. It sounds like you have already done some great troubleshooting. The previous poster gave a great suggestion for this issue. If you are still having this issue after trying those steps, please PM me with your name and number and I will further assist you.