Thank you for reaching out today. As a valued customer, your service concerns are always our top priority. I depend heavily on my service too and it saddens me to hear that you're experiencing signal issues. I apologize for your inconvenience, and we're here to help.
Can you tell us more about this matter? For example, which of your services is being affected? (e.g., calls, text, web browsing, etc.) Is this happening while you're indoors, outdoors, or both?
May I ask what troubleshooting steps have you initiated? We want to avoid having you repeat troubleshooting steps you may have already completed.
Thanks for your time and patience.