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Sim card problem
Kadeemhunt
Member

Recently the service to my cell phone went out, originally I though it was do to a late bill, but after paying the bill the service still has not been restored. I tried doing a factory reset but in the set up menu it says "SIM card not found" even though the sim card is installed. What is the problem?

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Re: Sim card problem
vzw_customer_support
Customer Support

Hey Kadeemhunt! Sorry to hear about your SIM issues! I recommend popping out your SIM card, cleaning it thoroughly with a dry cloth, and reinserting it firmly in the slot. Pop out the battery on your Nexus and retest.  Let us know if that helps you.

Regards,

MikeS_VZW
Follow us on Twitter @VZWSupport

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