Since the upgrade to my Smasung Galaxy S 5 I keep getting "Unfortunately voicemail has stopped" and I no longer get my voicemail notifications

TheGrannyNovice

I'm using a Samsung Galaxy A03s. There's no option to Uninstaller the voicemail app. I've tried clearing cache, & data; have restarted. Nothing has resolved the error.

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vzw_customer_support
Community Manager
Community Manager

TheGrannyNovice, help is here as having access to your important messages is a must. I see you stated that you have cleared cache and data. Just to ensure we are on the same page, could you provide me the exact steps taken to complete this step?

 

-Natasha

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vzw_customer_support
Community Manager
Community Manager

TheGrannyNovice, thank you for this info. Are you able to access your voicemail when you dial *86 on the device? What were the steps taken to clear cache and data? 

 

-Natasha

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