Smart Lock not available on my new S23
indredcold89
Enthusiast - Level 2

I just upgraded my S20+ to a new S23+ and I no longer am able to use smart lock. I went to this help " site https://www.verizon.com/support/knowledge-base-304080/ " but when I follow the steps there are no options to select. I go to setting, lock screen, smart lock, enter my pin, then the final screen where the different options should be doesn't have anything to select and just says

"Smart Lock

Keep your phone unlocked while it's on you, at specific places that you trust, or near your connected devices"

But then just a big blank screen underneath.

https://imgur.com/a/QXaaxfi

Help!

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1 Solution
tikibar1
Community Leader
Community Leader

Seems you aren't alone. A few folks have provided other troubleshooting and potential 'fixes'.

Smart Lock Settings Disappearing - Samsung Community 

View solution in original post

14 Replies
tikibar1
Community Leader
Community Leader

Have you set a screen lock method first?

 

vzw_customer_support
Customer Service Rep

We are here for you if you need any assistance with your device! Just send a Private Message to get started. *Michelle

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indredcold89
Enthusiast - Level 2

Yes. I have a fingerprint, face recognition, and pin. I want the smart lock on so I don't have to use those methods while connected to my watch, or in my home.

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vzw_customer_support
Customer Service Rep
Dear customer in order to activate Smart lock follow the next steps.
  1. 1 Open the Settings app.
  2. 2 Tap Lock screen.
  3. 3 Tap Smart Lock. You will be asked to confirm your screen lock. Please note: to use Smart Lock you need to have a screen lock set up. ...
  4. 4 Tap on the Smart Lock type that you want to use.

>Michael

indredcold89
Enthusiast - Level 2

I feel like you didn't read my origional post. Those are the exact steps I took to get to the smart lock options screen, but the problem is the screen is blank and the actual options are missing.

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vzw_customer_support
Customer Service Rep

Hi, indredcold89! We need to start a troubleshooting for this process, are you still experiencing the same issue? I'm here to help and I won't let you go until we get a resolution for you. 🙂

>Drea

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tikibar1
Community Leader
Community Leader

Have you rebooted the phone?

indredcold89
Enthusiast - Level 2

Yes I have. 

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vzw_customer_support
Customer Service Rep

Just checking if you are still with us.


>Oscar

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akhenax23
Enthusiast - Level 1

I have the same issue.  I must reboot my device in order to first setup SmartLock.  After setting it up, it works for the session that the device is connected.  Once disconnected, Smartlock stops working.  I must reboot the phone again in order to use SmartLock again.  I think is a result of the recent updates, as it worked perfectly when I got the phone initially.

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akhenax23
Enthusiast - Level 1

I am following the discussion here as well: https://r1.community.samsung.com/t5/galaxy-s/smart-lock-settings-disappearing/m-p/21874158#M123029

Looks like there may be a temporary fix.

vzw_customer_support
Customer Service Rep

Hello there! Thank you for the link. We reviewed the thread as well, and we're sorry so many people encountered this issue. However, it seems that, as mentioned in the thread, Samsung did an update to get the issue resolved. It will only be a matter of time while the update is pushed to all customers. We recommend trying the steps for the temporary fix. Thank you for the update, and we hope you have a wonderful day. 

 

 

~Ivone

vzw_customer_support
Customer Service Rep

I got you! I will attach a link where we can start a secure chat and start a troubleshooting. 

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible. Authenticate and continue here:http://spr.ly/6002Oz1mO

>Drea

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tikibar1
Community Leader
Community Leader

Seems you aren't alone. A few folks have provided other troubleshooting and potential 'fixes'.

Smart Lock Settings Disappearing - Samsung Community