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Start up Looping
bm1969wa
Newbie
‎02-05-2012 08:13 AM

I got my Nexus 3 days ago, it had done a couple "weird" things but all of the sudden I was just going through it, still getting familiar with it, it started to reboot.  It went to to the Google start up, then went to the color wheel, vibrated,screen froze,went black and then started over. Again and again, and again.  It won't start at all.  I called Verizon, they took me into the internal maintenance screen (Droid guy with his tummy opened), got in there once, didn't correct the problem at all. Then was never able to get to that screen again. Now it just says Start, Downloading... Do not turn off target !! and that is where it sits.  Very Disappointed!!!!  HELP !!!!  

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Re: Start up Looping
ChaunceyM_VZW
Contributor
‎02-07-2012 11:22 AM

Hey Britta McKnight! I'm really sorry to learn about your phone. Considering that your device will not power on, it appears that it's time to complete an exchange. Your phone will be replaced with a new unit for no cost provided there is no physical or liquid damage. Also your phone must be returned with in 14 days of the purchase. For more information about our return policy select the link : https://videos.verizonwireless.com/Return-Device-Accessory/v/BU0A0HNP/

I hope everything works out!

Thank you,

ChaunceyM_VZWSupport

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