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Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
I got my Nexus 3 days ago, it had done a couple "weird" things but all of the sudden I was just going through it, still getting familiar with it, it started to reboot. It went to to the Google start up, then went to the color wheel, vibrated,screen froze,went black and then started over. Again and again, and again. It won't start at all. I called Verizon, they took me into the internal maintenance screen (Droid guy with his tummy opened), got in there once, didn't correct the problem at all. Then was never able to get to that screen again. Now it just says Start, Downloading... Do not turn off target !! and that is where it sits. Very Disappointed!!!! HELP !!!!
Hey Britta McKnight! I'm really sorry to learn about your phone. Considering that your device will not power on, it appears that it's time to complete an exchange. Your phone will be replaced with a new unit for no cost provided there is no physical or liquid damage. Also your phone must be returned with in 14 days of the purchase. For more information about our return policy select the link : https://videos.verizonwireless.com/Return-Device-Accessory/v/BU0A0HNP/
I hope everything works out!
Thank you,
ChaunceyM_VZWSupport
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