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Still on 4.0.3 and no updates
Goola
Member

Hi All, I bought a used Galaxy Nexus about three weeks ago. The phone has been on Android 4.0.3 and it did not upgrade to 4.0.4. Now I hear folks are slowly getting the Jelly Bean update which means I am two versions behind. I have tried the "Stop Google Services Framework and clear cache" trick many many times but it did not work.  Verizon customer service tells me Google does the updates slowly and I should get it soon (where in fact 4.0.4 has been out there for a long time now). Does anyone know why my phone would not update? Would it have to do with it being a used phone? Any help is appreciated.

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Correct Answers
Re: Still on 4.0.3 and no updates
Tidbits
Sr. Leader

my recommendation is to either return the device, or use the 4.0.4 factory image from Google AOSP pages.

View solution in original post

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Re: Still on 4.0.3 and no updates
NuDroidUsrr
Sr. Member

Goola wrote:

Hi All, I bought a used Galaxy Nexus about three weeks ago. The phone has been on Android 4.0.3 and it did not upgrade to 4.0.4. Now I hear folks are slowly getting the Jelly Bean update which means I am two versions behind. I have tried the "Stop Google Services Framework and clear cache" trick many many times but it did not work.  Verizon customer service tells me Google does the updates slowly and I should get it soon (where in fact 4.0.4 has been out there for a long time now). Does anyone know why my phone would not update? Would it have to do with it being a used phone? Any help is appreciated.

Can you manually check for updates? If so, do you receive an error message?

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Re: Still on 4.0.3 and no updates
Goola
Member

Yes, I have been manually checking for updates. Every time it updates the "Last Checked" timestamp and says my system us currently up to date. No errors.

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Re: Still on 4.0.3 and no updates
NuDroidUsrr
Sr. Member

Goola wrote:

Yes, I have been manually checking for updates. Every time it updates the "Last Checked" timestamp and says my system us currently up to date. No errors.

  They will roll the updates out in waves, I would give it a week or so, and if nothing by the end of next week or so, then I would take the phone to a Verizon store to have them look at it.

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Re: Still on 4.0.3 and no updates
cynindesign
Novice

Try rebooting your phone right after the update fails as described here https://community.verizonwireless.com/message/873795#873795

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Re: Still on 4.0.3 and no updates
NuDroidUsrr
Sr. Member

cynindesign wrote:

Try rebooting your phone right after the update fails as described here https://community.verizonwireless.com/message/873795#873795

  As the poster described, it does not fail, it just says it is up to date.

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Re: Still on 4.0.3 and no updates
cynindesign
Novice

If it didn't update, the update failed/didn't happen doesn't mean there's an error, it just didn't freaking happen. I put the link there so I didn't cross post

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Re: Still on 4.0.3 and no updates
Ak8s
Member

To get the update, make sure you have wifi turned on. Go to settings>apps>all and clear data on google framework and then force stop it. Then go back to check for update. It will have a date from 1969. If it doesn't work the first time, keep trying. It may take a few tries. By "few" it could be as little as two or as many as 20. It took me several tries, but I'm now on JB and love it!

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Re: Still on 4.0.3 and no updates
CPOFY13
Member

Same here.  Phone says it is up to date but still on ics.  Have wifi connected.  Press release said will be rolled out in phases but no further explanation.

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Re: Still on 4.0.3 and no updates
KLRSKIR
Member

I just updated a third GNEX. Keep using the force stop method and it will eventually update.

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