Still waiting for 2.3

[binskiboy]

Anyone still waiting for 2.3 upgrade like me?  My wife also has the Facinate and was upgraded last week...but I've had my Facinate for about a year longer!

[NuDroidUsrr]

binskiboy wrote:

Anyone still waiting for 2.3 upgrade like me?  My wife also has the Facinate and was upgraded last week...but I've had my Facinate for about a year longer!

  What message do you get when you check for updates manually?

[ChristinaB_VZW]

Hi binskiboy!

Thanks NuDroidUsrr for your troubleshooting question!

binskiboy, I'd like to provide you with the steps on how to check manually for the update, if you have not already received it. The steps are below.

Menu

Settings

About Phone

System Updates

If you are not able to manually pull the software update, feel free to send me a DM (Direct Message) with your name and mobile number so I can look into this further.

Additionally, here is a link for support with the Fascinate. It includes a Simulator, the device manual, troubleshooting steps, and more! I'm sure you, as well as other Fascinate users, will find it helpful.

http://support.verizonwireless.com/clc/devices/index.html?p=5528&sayt=fascinate

Thanks and have a good day!

Christina B

VZW Support

Follow us on Twitter @VZWSupport

[binskiboy]

Hi Christina,

I've been checking for updates through that method and still get "no new software update available".  I currently have Firmware version 2.2.2.

Brian

[ChristinaB_VZW]

Hi binskiboy,

I'm can assist you with your software update.

Please send me a DM with the mobile number that is having the issue, so I can assist you further. Thanks very much for your patience!

Christina B

VZW Support

Follow us on Twitter @VZWSupport

[rowdyace]

I have two Fascinates (both my wife and I).  My phone automatically updated back in December to 2.3.5.  My wife's on the other hand had never been updated (its still at 2.2.1).  When I try to update manually, I get "No New Software Update Available".  She's started having many issues, so I did a factory reset.  Before I go through all the work to set her phone back up the way she wants it, I'd like to update it to gingerbread.  ChristinaB, why won't this just update, do I need to contact verizon support to get them to push the update like you are doing for binskiboy?  HELP!

[snj417]

I am having the same problem as rowdyace

i called customer support and they told me to go to a store so that they could flash update my phone

after waiting for an HOUR in line, the store told me that they were unable to do it and that I could get the update on samsung's website. Didn't find it there either.

HOW DO I UPDATE THIS PHONE??!?

[NuDroidUsrr]

  There is another thread here that talks about issues with the Fascinate after the Gingerbread update, and there is a very helpful post about how to get your phone to Gingerbread manually.

https://community.verizonwireless.com/message/774406#774406

It takes roughly 10 minutes or so do to according to the post, but the people that responded said it worked fine. This MIGHT be an option for you to try, otherwise take your phone to the Verizon store and insist they do something for you because it clearly is not right.

[kgauger]

I still haven't got EH03 via OTA - https://community.verizonwireless.com/message/780351#780351 How do I DM you?

[davidjanke]

ChristinaB_VZW, my number is >edited for privacy< and I'm having trouble updating to Gingerbread 2.3. Can you please help??

Thanks!

Message was edited by: Verizon Moderator