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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Still waiting for 2.3
binskiboy
Newbie

Anyone still waiting for 2.3 upgrade like me?  My wife also has the Facinate and was upgraded last week...but I've had my Facinate for about a year longer!

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Re: Still waiting for 2.3
NuDroidUsrr
Specialist

binskiboy wrote:

Anyone still waiting for 2.3 upgrade like me?  My wife also has the Facinate and was upgraded last week...but I've had my Facinate for about a year longer!

  What message do you get when you check for updates manually?

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Re: Still waiting for 2.3
ChristinaB_VZW
Verizon Employee

Hi binskiboy!

Thanks NuDroidUsrr for your troubleshooting question!

binskiboy, I'd like to provide you with the steps on how to check manually for the update, if you have not already received it. The steps are below.

Menu

Settings

About Phone

System Updates

If you are not able to manually pull the software update, feel free to send me a DM (Direct Message) with your name and mobile number so I can look into this further.

Additionally, here is a link for support with the Fascinate. It includes a Simulator, the device manual, troubleshooting steps, and more! I'm sure you, as well as other Fascinate users, will find it helpful.

http://support.verizonwireless.com/clc/devices/index.html?p=5528&sayt=fascinate

Thanks and have a good day!

Christina B

VZW Support

Follow us on Twitter @VZWSupport

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Re: Still waiting for 2.3
binskiboy
Newbie

Hi Christina,

 

I've been checking for updates through that method and still get "no new software update available".  I currently have Firmware version 2.2.2.

 

Brian

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Re: Still waiting for 2.3
ChristinaB_VZW
Verizon Employee

Hi binskiboy,

I'm can assist you with your software update.

Please send me a DM with the mobile number that is having the issue, so I can assist you further. Thanks very much for your patience!

Christina B

VZW Support

Follow us on Twitter @VZWSupport

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Re: Still waiting for 2.3
rowdyace
Newbie

I have two Fascinates (both my wife and I).  My phone automatically updated back in December to 2.3.5.  My wife's on the other hand had never been updated (its still at 2.2.1).  When I try to update manually, I get "No New Software Update Available".  She's started having many issues, so I did a factory reset.  Before I go through all the work to set her phone back up the way she wants it, I'd like to update it to gingerbread.  ChristinaB, why won't this just update, do I need to contact verizon support to get them to push the update like you are doing for binskiboy?  HELP!

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Re: Still waiting for 2.3
snj417
Newbie

I am having the same problem as rowdyace

i called customer support and they told me to go to a store so that they could flash update my phone

after waiting for an HOUR in line, the store told me that they were unable to do it and that I could get the update on samsung's website. Didn't find it there either.

HOW DO I UPDATE THIS PHONE??!?

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Re: Still waiting for 2.3
NuDroidUsrr
Specialist

  There is another thread here that talks about issues with the Fascinate after the Gingerbread update, and there is a very helpful post about how to get your phone to Gingerbread manually.

https://community.verizonwireless.com/message/774406#774406

It takes roughly 10 minutes or so do to according to the post, but the people that responded said it worked fine. This MIGHT be an option for you to try, otherwise take your phone to the Verizon store and insist they do something for you because it clearly is not right.

Re: Still waiting for 2.3
kgauger
Newbie

I still haven't got EH03 via OTA - https://community.verizonwireless.com/message/780351#780351 How do I DM you?

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Re: Still waiting for 2.3
davidjanke
Newbie
ChristinaB_VZW, my number is >edited for privacy< and I'm having trouble updating to Gingerbread 2.3. Can you please help??

Thanks!

Message was edited by: Verizon Moderator

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