Suddenly all incoming calls RESTRICTED
IhatemyS20
Enthusiast - Level 1

Suddenly,  all of my incoming calls are showing as restricted.  (Including from contacts in my phone).

 

Help! 

Labels (1)
13 Replies
yyhk123
Enthusiast - Level 2

I was able to find that this issue has been going around for a while. it happened to all verizon phones. i think u might have to do the factory reset, but try call customer service and see if they can help you.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

IhatemyS20,

 

We want you to have the best possible experience, including being able to see your incoming calls. Is this concern still ongoing? Did you make any changes, such as new apps or software, around the time that this issue began?

 

ColinH_VZW

0 Likes
Reply
Awalle01
Enthusiast - Level 1

I know this thread is old but someone could possibly benefit from this in the future. I had the same exact problem and FIXED it. My fix was going to the Call Filtering app and disabling/opting out from any call filtering and it fixed my issue instantly.

Bastogne1327
Newbie

I had the same problem.  The fix for me had to do with the Call Filtering app being inappropriately configured on my new Samsung phone.  Making the Call Filtering app the "default app" then confirming the permissions were set properly resolved my issue.  Under settings, I also checked the "Identified Number Alert" box.  Hope that helps.

0 Likes
Reply
Keener1
Newbie

I'm now on my second bout of dealing with this garbage. The first time I took it to a Verizon store and the employees had no idea what to do. They were helpful enough and walked me through everything they could think of before resorting to a factory reset. Unfortunately, that didn't work either. Then, 3 days after the factory reset my phone miraculously returned to letting me view incoming calls.

However, that only lasted about 6 weeks before it reverted back to showing everything as restricted. I'm at a loss as to what to do now as I'm not willing to simply accept that my phone will need a factory reset every 1-2 months.

I'm at my wits end with this and very disappointed with both Verizon and Samsung.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

Hello there Keener1 and thank you for bringing this to our attention. We can understand your frustration surrounding this matter and we are here to help. Have you had any trouble with your SIM card on your phone by chance? To confirm, you have the S20 as well is that correct?-Candice

0 Likes
Reply
Keener1
Newbie

I don't believe I have had any sim issues. I have the S20 FE. I tried a factory reset again and this time t didn't work at all. 

0 Likes
Reply
vzw_customer_support
Customer Service Rep

We will do everything we can to help figure out why you are having a problem connecting service. We sent you a private message here in this forum.-Dolores

0 Likes
Reply
Tophman
Newbie

I am also suddenly experiencing this same phenomenon.  Calls came in fine last night and now my new Motorola edge 2021 is only showing restricted.  I recently (5 days ago) swapped my old 4g Sim for a 5g one at a Verizon store. No problems till today 

0 Likes
Reply
ekvieraKC
Newbie

I have been having this same problem with my Samsung S20 Ultra. It's been going on for several weeks now. my phone is also starting to drop calls.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

We'd be happy to help you out! Please meet us in a message anytime to get started! *Lisa

0 Likes
Reply
LawrenceC
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

0 Likes
Reply
JJPersonal
Enthusiast - Level 1

This is how you can fix it.

Open Call Filter app. When open click on Account then click on Current Plan then click on Manage Plan.

In manage plan scroll down to the bottom & click on Remove Current Plan. 

After you do this you should get a message that you changed your plan.

Then have someone call you to see if it worked.

If it worked you can reactivate the free call filter plan and it should still work.

0 Likes
Reply