System Update
MystySG
Enthusiast - Level 1

Today my phone updated to the newest system update. I hate it I can't stand it it looks like a dang two-year-old's phone stupid simple pictures for the buttons and apps I'm not two I am 46 I don't want a toddler's phone! Please tell me there's a way to change this garbage! I hate looking at my phone it's ugly as heck! I can't stand it I'm not a dang two-year-old please tell me this is not the way it's going to be! I called Verizon store they told me everything's going to that that's just the way it is are you kidding me I hate the look! I want the way my phone used to look catering to an adult not a dang two year old! only thing they told me at the Verizon store was you can install this but your phone gets filled up with ads with this launchers so it's not worth it. Okay I get that they cater to the new teenagers and the millennials but it's ugly as heck some of us are actual adults and want an adult phone not something my three-year-old grandson would have on his little tablet!

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13 Replies
Klue
Master - Level 1

Is there a question you would like to ask?

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MystySG
Enthusiast - Level 1

Yeah how the heck do I change it back! It looks just like my grandkids cheesy toderler tablets! 

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Klue
Master - Level 1

Once an update is installed on your phone, there is no going back to the previous version.

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MystySG
Enthusiast - Level 1

There has got to be some way to change the appearance of these clunky Kiddush buttons and icons

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Klue
Master - Level 1

What phone do you have and what update it you receive?

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MystySG
Enthusiast - Level 1

It's a S8+ update G955USQU5DSDA yesterday

 

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Klue
Master - Level 1

https://www.verizonwireless.com/support/samsung-galaxy-s8-plus-update/

You can go here and learn about the last three updates (23, 24, and 25) to your phone. It looks like #24 changed the user interface to a new style. Unless you can adjust some settings internally in your phone it is what it going to be.

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herbm
Enthusiast - Level 2

I dont see Txt messages on the Lock Screen anymore....appears notification is on... anyone know how to resolve this?

 

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vzw_customer_support
Customer Service Rep

I rely on my notification every day. Device concerns are never good. Let's see what we can do. What model Samsung do you have? What changes (updates, downloads, etc.) have you made to the device prior to this concern? What messaging app (default, Message +, etc.) are you using?

 

CoreyM_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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ldvader
Newbie

MystySG,

The visual changes you see were done from System Update 24 which changed your Anderoid version from Oreo to Pie.  You can look up the changes Pie brought, but what you see now is certain themes won't work with Pie.  You can get around this and get your phone back to what it used to be by downloading a new/supported theme.  Supported themes won't give you a message that "certain features won't work properly".

The other differences are minor, but I'd look them up so your aware.  You can roll your phone back by resetting it back to factory default, but you will lose any gaming and personal data stored on the phone. Pie was an optional update, so you can chose not to update to it next time. 

I hope this helps. 

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vzw_customer_support
Customer Service Rep

MystySG I'm sorry to learn you are not happy with the looks of the update. At this time there is no way to go back to your old software. The updates are provided by the manufacturer. Your feedback is important and will be shared with the appropriate team. DoloresK_VZW

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robinlh
Enthusiast - Level 1

My phone updated last night too...I hate it.  It does look like a kids phone,  come on verizon, you can do better than this.  I chatted with someone on line and there is NOTHING you can do. 

 

vzw_customer_support
Customer Service Rep

robinlh Sorry to learn you are unhappy with the update to your phone. They are intended to enhance your experience. We provide you with your cellular and data service but the updates come from the manufacturer. We will certainly forward your feedback so that they are aware of your concern. I hope you find this helpful. DoloresK_VZW

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