The tech coach is awful. So much time spent waiting. It feels like they took off for a cigarette break or to use the toilet went out to a sit down breakfast.. Literally sitting waiting for a simple responde for over 5 minutes from 2 different reps today alone! I tried calling verizon initially to speak with someone about my issue but my only option was to press 1 for this stupid tech coach. HATE IT. Been on this stupid app since 830am, it's now 940am, guess what, still waiting for this person to get back to me!!!
I have had very good experience with Tech Coach. It's especially good when you call from your phone. They can get into your phone and see what the issues are.
That's never what we want to hear from our customers, goddiss. I apologize for the long periods of waiting, while your tech coach was researching your device issue, and that you still didn't get the issue resolved. If you are comfortable in this format, please allow us to help you here, as we are also technical experts. We are eager to hear back, and ready to assist. TinaN_VZW
I just had the worst experience I've ever had with a Verizon Tech Coach. The first one didn't know she was going to accidentally wipe all the apps and contacts off my homepage. The second bunch who were supposed to call me back to follow up wouldn't get off the darned text messaging and call me if their life depended on it. My original complaint was that my text messages were not being sent, so what do they do? Keep texting me asking for a reply! I can't believe I paid for this consternation and frustration. The whole new approach to tech support is a shadow of its former self. I guess that's what happens to customer service after you lay off thousands.
Hello Bedminster! We are sorry to read about your experience, we strive to provide you with the best customer service possible. Please allow us the opportunity to turn this around. Are you still having problems? If so, please tell us more. What happens when you try to send a message? Is this for regular text messages? Which app are you using?
Tech Coach has been (for the MOST PART helpful) BUT (and here’s the big but), but the negative things that usually come with it, (like what the comment I’m replying to said - tech coach does not respond quick enough initially after first message is sent out via the Tech Coach App, and other times the conversation gets going good and all of a sudden I’m left to dry with no answer for like 20 mins, and by that time I have moved on and found something else that needs to be taken care of. Phone doesn’t always alert me with notifications when messages are received from Tech Coach. Again, SOMETIMES, but don’t count on it!! Just a simple response back *even while in the middle of a conversation* is hard because of the amount of time you spend anticipating their response. Their BRB(be right back) is more like BBL (be back later) - these cons almost definitely outweigh the good. (Negatively)
I never write reviews. But I use this app often and my need for it is great and when this happens, straight up disappointment. Like today - all day - I’ve been having issues with the app. It crashes after only 5 seconds after I open it on my phone, it completely closes out of the entire app session. I’m not opening it and pushing buttons......I just open it, and it goes goodbye. It closes regardless of me touching the screen typing away, or not. I open the app, wait, and it closes out.
Just tried deleting the application itself from my phone altogether and went to App Store, I redownloaded it (with hopes this issue would resolve itself) but NO. I’m not a complainer either when it comes to this stuff but this is just straight up ridiculous. Please advise!
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