Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Went into a Verizon Wireless Store to ask how should I go about exchanging my Note 7 for a new Note 7 as a result of the battery issue. You would have thought I asked a forbidden question with how rude and abrasive the Verizon associate or whatever his title was became. When I raised my concern another one of the Verizon employees apologized and we began to have a decent conversation. that's when the original employee stated to the 2nd employee that he did not need him to apologize on his behalf. Next Steps????????????
What do you mean "next steps"?
Next steps as far as escalating my complaint. The behavior exhibited was totally unacceptable. To also have another employee apologize only to be told not to apologize for him again totally unacceptable.
mrmeyou, we understand your concern and are saddened to hear about the experience you had. Here at Verizon, we strive to ensure every customer encounter is as positive as possible. What location did you visit? KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Put yourself in the other persons shoes and realize someone easily could have a bad day especially given the fact that this phone issue is being blown out of proportion.