Text messaging notifications won't sound after update
MamaCashew
Newbie

So I updated today to what I am assuming is the 4.3.  And ever since that, my text message notification sounds won't play.  Yes, my phone's sound is on.  When I receive a text, the phone will vibrate but not play my notification tone. 

My other tones work fine (email and phone calls).

Any suggestions for what to do?

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ezhawk
Newbie

I have the same problem only mine is Text, Email, SnapChat, Facebook, the little chime when you plug in a charger.  Everything. 

@Verizon how do I roll back the update that has killed all my notification tones?!

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MamaCashew
Newbie

Check your volume controls.  Go to settings, my device, sound, volume control.  I did that and it seems the update turned the volume on my notifications all the way down. 

I never would have thought to check there, but I did and my stuff works now!

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ezhawk
Newbie

My volumes were not turned down.  Verified that.  I ended up calling VZ and they got Samsung on the line and they said that this is a known bug with the latest update.  Along with possibly breaking WiFi, horrible battery life, or even preventing the phone from powering on.  What they said I needed to do was a factory reset on the phone.  Once I did that, everything worked again.  Samsung also said to not install any updates until they push 4.4 Kit Kat.

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