Text videos not displaying after update
tttttt3423
Newbie

When I receive videos via text message, they are displaying as a jpg and a qcp file. I can hear the audio but there is no video file. This is the same in all three messaging apps that I tested. I have the Galaxy s23 ultra. My husband has the s20 and the same texts work fine for him. My phone updated past night. 

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vzw_customer_support
Customer Service Rep

Oh no! We know how important is to enjoy videos and would like to help as soon as possible. I'll be sending a Private Note, please reply to it, so we can get started.

~Maria

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