yellowboy74 wrote:
I know its early, but Please post your thoughts and opinions on this new update. Just wanted to know if it solved all of your problems and did it improve battery life any?
So far, so good. I had not done the ED04 update until today, so I did both of them this afternoon. I tried the GPS on my way home after the install, and before the update it would sometimes lock quick, but mostly just sit and wait. My 1 test after the update worked fine, the GPS locked immediatly.( 5 or so seconds).
I will offer this out to people. I was called by a Customer Service Supervisor this evening, because when I talked to the CSR about possibly trading the phone in, I was asked and the end of the call to do the survey which I did, and in the survey I left them a brief message about the problems we all have been having. I spoke with her today at length about the issues, and 1 thing she told me to do was this:
For the next week, if I get a voicemail and the phone had not rang, listen to the voicemail message, and then right after disconnecting, do a star star star and hit send (The * 3 times and then send). This will load the previous few call records into your account database, and a Verizon tech can go in there and tell where possibly the call was dropped by their equipment.
I told her this is the first I have heard of this troubleshooting technique, and that I would be happy to help. She is going to call me back next week and we will look through my 2 Fascinate phones records to see if they can see anything. She said it could be a faulty switch, an overloaded switch, or just that the phone did not get the call. Either way, it will help them troubleshoot the issue.
There is a concept, allow us to help them troubleshoot the problems..
