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Time is incorrect on my phone
whyverizonwhy
Enthusiast

I have a Note 5 and lately it shows the incorrect time, about 5 minutes behind, even after restarting. I live in Eastern time zone, but the area code for the phone number is Pacific time zone, don't know if that makes a difference- it never used to...

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Correct answers
Re: Time is incorrect on my phone
vzw_customer_support
Customer Support

You can manually update the time on your phone by following the steps below. Please let me know if this helps!

 

  • From a Home screen tap 
    Apps Apps icon
    .
    These instructions apply to Standard mode only.
  • Tap 
    Settings
    .
  • From the System section, tap 
    Date and time
    .
  • To use network provided values, tap the following to turn on On indicator.
  • Automatic date and time
  • Automatic time zone
  • To manually set date, time and time zone:
  • Disable (turn off Off indicator 😞
  • Automatic date and time
  • Automatic time zone
  • Tap 
    Set date
    .
  • Adjust the date then tap 
    Set
    .
  • Tap 
    Set time
    .
  • Adjust the time then tap 
    Set
    .
  • Tap 
    Select time zone
    .
  • Tap the time zone.
  • If preferred, tap 
    Use 24-hour format
    .
    Enabled when a check mark is present.
  • Tap 
    Select date format

*Traci

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Re: Time is incorrect on my phone
vzw_customer_support
Customer Support

Help is here. When was the last time you updated the software?-Joel

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Re: Time is incorrect on my phone
whyverizonwhy
Enthusiast

Hi, thanks for replying. I don't think the software can be updated anymore, it's a Samsung Note 5, so several years old. The last update was 8/24/18 to N920VVRS3CRH1.

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Re: Time is incorrect on my phone
vzw_customer_support
Customer Support

You can manually update the time on your phone by following the steps below. Please let me know if this helps!

 

  • From a Home screen tap 
    Apps Apps icon
    .
    These instructions apply to Standard mode only.
  • Tap 
    Settings
    .
  • From the System section, tap 
    Date and time
    .
  • To use network provided values, tap the following to turn on On indicator.
  • Automatic date and time
  • Automatic time zone
  • To manually set date, time and time zone:
  • Disable (turn off Off indicator 😞
  • Automatic date and time
  • Automatic time zone
  • Tap 
    Set date
    .
  • Adjust the date then tap 
    Set
    .
  • Tap 
    Set time
    .
  • Adjust the time then tap 
    Set
    .
  • Tap 
    Select time zone
    .
  • Tap the time zone.
  • If preferred, tap 
    Use 24-hour format
    .
    Enabled when a check mark is present.
  • Tap 
    Select date format

*Traci

Re: Time is incorrect on my phone
vzw_customer_support
Customer Support

Just checking in with you. Were you able to get your time updated?

*Traci

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Re: Time is incorrect on my phone
whyverizonwhy
Enthusiast

Thanks! The problem was that somehow the set time/date automatically was turned off. When I turned it on the correct time was displayed. ☺

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