Tmobile S24+ ported over to Verizon - WiFi calling not available

Capybara
Enthusiast - Level 1

Ported over my  s24+ Tmobile variant. Everything worked fine except I don't see wifi calling icon. 

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4 Replies
SynthpopAddict
Champion - Level 2

I've got a different model Samsung, but Wi-Fi calling isn't enabled by default...it's a toggle which has to be turned on under the settings in the Phone app.  A discussion I came across on Reddit says to reset your network settings, re-enter your emergency contact information, then restart the phone and that worked.

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I'm not a Verizon employee, just another customer trying to help.
vzw_customer_support
Customer Service Rep

Thank you for reaching out to us on this platform. To better assist, please tell us a little more. Is your device software up to date? Are you connected to Wi-Fi? 

~Maria

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Capybara
Enthusiast - Level 1

Yes I am on the latest version. Yes I am at home using the Wi-Fi

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vzw_customer_support
Customer Service Rep

Hey there, Capybara, we definitely want to help ensure that you are able to use the features you really want! With regard to using another carrier's device, there are a few Verizon-branded features that may not be available, including WiFi Calling. In order to use WiFi Calling, HD Voice/Advanced Calling will need to be activated on your device. Steps to check if this setting is available can be found here: https://www.verizon.com/support/knowledge-base-130983/. Are you seeing this setting is available for your phone?

-Lauren

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