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Touch Screen not responsive
TTinPA
Member

A few times this week my screen  seemed to freeze.   I would touch an app, including phone and messaging, but the screen was unresponsive,  This happened once while trying to answer a phone call and also when trying to put a call on speaker.  Anyone else have this problem?  Thanks.

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Re: Touch Screen not responsive
mrsvshine
Member

Yes my phone has been freezing up alot and its making me very angry. And service has gotten really sucky. I use to get service everywhere now nowhere hardly. Im in Hawaii.

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Re: Touch Screen not responsive
August03
Novice

Try a battery pull. Remove the battery from the device with the device powered on, leave battery out for about 10 seconds.  Replace your battery and power the phone back on.

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Re: Touch Screen not responsive
spjunkie
Member

My phone is freezing up also.  Usually after I finish a phone call.  Have to pull the battery to get the phone call to end.  This isn't a BlackBerry, I shouldn't have to pull the battery out to make my phone work as expected.  Thought those days were behind me.  Guess not.

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Re: Touch Screen not responsive
MorganB
Sr. Member

Try to wipe your Blackberry. Please keep in mind, performing this procedure disables all data services (web browsing, email, etc.) and removes all data (passwords, contacts, etc.) from the handheld. Before clearing the handheld, ensure there is a recent backup of the data. Follow the steps below to wipe your device. 


 

  1. From the Home screen, select Options
  2. Select Security
  3. select Wipe Handheld
  4. Ensure that Continueis selected
  5. Enter blackberry(lower case) then continue

 

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